Patient Care Coordinator Lead

Operations
- Elk Grove Village, IL
- Full Time
Careers with real impact.

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

ABOUT ORSINI

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™.

OUR MISSION

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

CORE VALUES

At the heart of our company culture, the OrsiniLIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

COMPENSATION & LOCATION

The compensation for this role is $28 per hour.

This a hybrid position based out of our Elk Grove Village, Illinois location requires working primarily working onsite with some flexibility to work from home. Travel to other locations may occur, although minimal.

POSITION SUMMARY

The Patient Care Coordinator Leadserves as an operational performance leader andtherapyteamsubject matter expert, drivinghighreliabilityexecution across complex specialty pharmacy workflows. This role is accountable for supportingdaytodayoperational stability,monitoring performance trends, and implementing targeted interventions that strengthen continuity of care andelevatepatient outcomes.

Functioning as a frontline leader with influence (but not direct people management), the Coordinator Lead III provides guidance, coaching, and workflow direction totherapyteammembers. The role partners closely with pharmacists, operational leaders, andcrossfunctionalstakeholders to resolve barriers, accelerate case movement, and ensure consistent adherence to clinical, regulatory, and accreditation standards.

The Coordinator Lead III also contributes to operational recovery efforts, leads specialty workflow initiatives, and supports optimization projects aimed at increasing efficiency, reducing variability, and improving the patient experience. Through strong communication, analytical insight, and proactive problem solving, this position sets the standard for performance, collaboration, andpatientcenteredservice across the therapy team.

ESSENTIAL DUTIES

Patient-Centered Care & Safety

• Serve as a senior escalation resource for complex orhigh‑riskpatient scenarios; ensure safe,timely continuity of therapy.
• Anticipateadherencerisks and collaborate with pharmacists on mitigation plans.
• Model exemplary patient communication and safety compliance.

Medication Management & Specialty Operations

• Oversee and prioritize high‑complexityworkflows (e.g., urgent starts,time‑sensitivebiologics) to meetservice‑level expectations.
• Identify systemic issuesimpactingturnaround times or accuracy; recommend operational fixes.
• Ensureaudit‑ready documentation and data integrity across systems

Operational Recovery & Performance

• Lead or coordinate targeted recovery initiatives (backlog resolution, throughput optimization, rapid stabilization).
• Maintainreal‑timevisibility of backlogs and queues; communicate risks and recovery progress to leadership.
• Use data (including Excel dashboards) to drive prioritization andvalidaterecovery outcomes

Quality & Compliance

• Identify root causes of recurring quality/compliance issues;support corrective and preventive actions.
• Reinforce…