Remote Telehealth Virtual Assistant

Remote Telehealth Virtual Assistant Job Hiring Now

For administrative support for our multispecialty medical practice, we are looking for a virtual assistant who is extremely well-organised and meticulous. The ideal applicant will be in charge of scheduling patient appointments, responding to questions, and performing other administrative duties

• Patient Scheduling:
  Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).
• Patient Communication:
  Answer incoming calls, emails, and texts from patients.
• Patient Intake:
  Collect patient information and prepare for telemedicine appointments.
• Insurance Verification:
  Utilize Navinet and Availity to verify patient insurance eligibility and benefits.
• Prior Authorization:
  Assist in prior authorizations for medical procedures and treatments through Cover My Meds .
• Payment Assistance:
  Lead patients to process copays and insurance payments.
• Data Entry:
  Maintain accurate and up-to-date patient records in the Athena electronic health record system.

• Strong organizational and time management skills.
• Strong and excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficiency in using medical practice management software (Athena) - nice to have
• Experience with insurance verification and prior authorization processes.
  
  - nice to have
• Ability to multitask and prioritize tasks.
• Proficiency in Spanish and/or English.

• Athena
• Klara
• Availity
• Navinet
• Covermymeds
• Phone System:
  Ring Central

Client Industry: Health, Wellness and Fitness