Patient Care Coordinator

Do you have 10 years of medical office experience and want to join an organization that values your dedication to patient care, recognizes your expertise, and supports your professional growth and long-term success? If so, we encourage you to apply today and learn more about joining our team at the Family Hearing Center in Forty Fort, PA.As a Patient Care Coordinator (PCC), you will be the welcoming face of our clinic, creating exceptional experiences for every patient who walks through our doors.

In this role, you will oversee daily clinic operations, build strong patient relationships, understand and address patients' hearing healthcare needs, and help ensure the continued success and growth of the practice.

What You’ll DoGreet and screen patients to determine how we can best support them Answer questions about services and promotions

Spot potential leads and keep patient flow running smoothly

Manage scheduling, daily office tasks, and financial and administrative duties

Handle insurance verification, inventory, and patient records

Partner with clinic and home office teams to support operations

Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role Eager learners whose career is centered around working in a medical practice

Strong multi-taskers with solid problem-solving skills

Punctual, reliable professionals

Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why It’s Rewarding You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Job Type: Full Time, 9am
-5pm, Monday - Friday

Location:

Forty Fort, PA Compensation: $19.00 0 $ 20.00 an hour

Pay is commensurate with experience and qualifications

Monthly Bonus Opportunities

Essential Duties and Responsibilities:

Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.

Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.

Schedule and confirm appointments and conduct outbound retention calls to patients.

Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.

Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.

Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.

Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.

Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.

Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.

Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.

Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.

Track marketing calls and inquiries from initial contact through the point of sale Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.

Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements:

A minimum of 10 years of medical office management experience

Experience with front desk…