Remote Operations Project Associate

Pearl

Hoy

full time

Work From Anywhere in LATAM and the Philippines

Work Schedule:

US Timezone (Flexible) | Overlap with US business hours

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years.

Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

About the Client

A rapidly scaling telehealth mental health practice is preparing to expand into multiple new states and needs an Operations Project Associate to build and optimize the systems that enable quality care delivery  organization has grown to serve millions of patients virtually but recognizes that operational infrastructure and compliance frameworks need to catch up to the technology.

The company operates a distributed model with therapists across multiple states and is backed by leadership with deep healthcare and venture expertise. What makes them notable is their focus on ensuring care quality remains constant as the patient base and clinician network scale—a problem that most telehealth platforms haven't solved.

The role exists because mental health telehealth creates a unique challenge: when therapist-client sessions happen in isolation without direct oversight, how do you ensure quality care is being delivered and identify when something's wrong? This requires building processes, dashboards, and accountability systems that were never designed for a virtual-first model.

About the Role

As Operations Project Associate, you'll architect the backend systems that make quality mental health care possible  won't interact with clinicians day-to-day or manage patients directly. Instead, you'll work autonomously on internal operations projects, designing workflows that optimize patient intake, building credentialing systems that work across multiple states and payers, and creating quality assurance frameworks that catch problems before they become crises.

Success means operational systems that enable oversight without impeding clinical relationships, while preparing the company to scale efficiently into new markets.

Core Responsibilities

Patient Care Workflow Optimization

• Design and implement efficient patient intake processes that cover documentation, insurance verification, and financial obligation determination
• Build systems to track care quality in virtual environments and establish metrics that identify discrepancies between patient self-reporting and clinician assessments
• Create processes that flag when proper care may not be delivered and trigger appropriate coaching or accountability measures
• Leverage AI and telehealth technology to maintain quality standards as patient volume increases
• Lead credentialing workflows including state registration verification and insurance provider enrollment across multiple payers
• Collect and organize payer-specific information required by major insurers (Blue Cross, Anthem, etc.) for payment processing
• Design onboarding systems that ensure all compliance and administrative requirements are met before clinicians see patients
• Build dashboards that track licensing, credentials, and payer enrollment status across multiple states in real time

Quality Assurance & Audit

• Implement managed-based care frameworks to track patient progress and care effectiveness over time
• Design audit processes suited to the telehealth context that surface misalignments between patient outcomes and…