Ground Supervisor

Overview

We are looking for a proactive and detail-oriented On Ground Supervisor to manage the weekly operational tasks for our Airbnb properties. You will be the primary on-site point of contact responsible for coordinating housekeeping, maintenance, guest check-ins/check-outs, and ensuring a 5-star guest experience.

• Guest Operations: Oversee smooth guest check-in and check-out processes.
• Guest Operations: Ensure all properties are guest-ready prior to arrival (clean, stocked, and fully functional).
• Guest Operations: Provide in-person support for special requests, or escalated issues.
• Guest Operations: Conduct periodic property walkthroughs to ensure quality and presentation standards.
• Housekeeping & Maintenance Coordination: Coordinate with cleaning teams to maintain high standards of cleanliness.
• Housekeeping & Maintenance Coordination: Monitor housekeeping schedules and ensure timely turnovers between stays.
• Housekeeping & Maintenance Coordination: Identify and report maintenance issues; liaise with contractors/repair teams for quick resolution.
• Housekeeping & Maintenance Coordination: Maintain an inventory of household items and coordinate restocking.
• Team Supervision: Supervise and guide part-time staff, cleaners, and third-party vendors.
• Team Supervision: Ensure team members follow standard operating procedures (SOPs).
• Team Supervision: Train new cleaning or support staff as needed.
• Quality Control: Perform regular inspections to ensure properties meet brand and safety standards.
• Quality Control: Collect guest feedback and implement improvements.
• Logistics & Reporting: Maintain records of incidents, damages, and maintenance issues.
• Logistics & Reporting: Submit daily/weekly reports to management on property status and operations.

• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• A valid driver's license and ownership of a reliable vehicle.
• Comfortable performing basic handyman tasks.
• Required working hours — 25 hours per week.
• The role requires working from the office — approximately 1–2 days for site visits, 2–3 days in the office, and 1 day working from home.

• Bi Weekly Payroll Process
• Opportunity to work in a dynamic and fast-paced environment.