Guest Relations Specialist

The Dedicated Lifestyle Manager will be responsible for delivering & maintaining exceptional service
levels by Meeting with their Dedicated Members at the initial introduction to service & intro to t h e
Manager stage, and at any other stage throughout the membership as requested by the Member – with
a view to 'really getting to know' the member;

Job Functions
 Selecting the appropriate form of member communication – based on effectiveness, swift
resolution, & members' preference.
 Good knowledge of worldwide travel destinations & luxury products/services, given that our
members are based around the globe& request info regarding predominantly travel, leisure &
services worldwide.
 Keeping members updated regularly, setting deadlines for updates & meeting them or providing
new update deadlines in advance of the current one expiring
 Following up with members post-request & obtaining feedback – and communicating to relevant
parties (Line Manager, Bus Dev, Supplier directly);
 Offering customized, personalized, tailored suggestions when fulfilling requests, by their
Dedicated Members' known preferences & likings – exhibiting good member relationships &
genuine care for their welfare
 Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to
provide a data mine of relevant and up-to-date information

Required Qualifications
 Work background in any of the following sectors/areas, Customer Service Management, Guest
Relations, Lifestyle and or Account Management, Hospitality, luxury travel & leisure.
 Possess a minimum of 4 – 7 years of Concierge experience
 In-depth understanding of requirements involved in the lifestyle management of affluent, high
net worthies.

Candidate Requirements

• Mandatory Background:
Hospitality front-office experience.

• Communication:
Excellent English Communication.

• Luxury Mindset:
Demonstrated knowledge of luxury brands, destinations, and proactive problem-solving.

Recruitment Process
Interview Stages:
HR:
Telephonic screen to assess communication, luxury mindset, and fit.
Operations HODs:
Onsite interview with 2–3 department heads.
Director of Operations:
Final onsite interview

Location:

Onsite at The Circle.work co-working space (Huda City Centre Metro, Delhi NCR).

Perks & Benfits:
Health Insurance
Gym:
Preferential rates at The Circle.work gym.
Food: 30% discount at Jamie's Kitchen.
Drop Facility:
For female employees post-7 PM (winter) or post-8 PM (summer).
Work from Home (WFH): 1 day/week, available after completing the 6-month probation.

Work Schedule

•

Shifts:

3 standard shifts (8–5, 11–8, 1–10) rooster, assigned via a monthly/fortnightly roster.

• Working Days: 5 days a week

• Weekends:
Offs are on a cyclic roster, not guaranteed.