Operational Performance Lead - Full Service; Remote

Operational Performance Lead
- Full Service (Remote)

US - IL
- Chicago

Hotel Operations

Professional Staff/Corporate

Full-time

Yearly US Dollar (USD) pay basis

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Operational Performance Lead to join our Americas Performance Hub, where you will join a growing team of 8 field professionals who love what they do. In this role, you will be collaborating closely with the broader operational, technical, and commercial teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important:
People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be  are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

The Operational Performance Lead plays a proactive and strategic role in driving performance across Hyatt’s Full-Service Franchise hotels in the Americas. This includes not only ensuring that new and existing General Managers are thoroughly prepared and equipped for their roles, but also actively identifying opportunities and implementing initiatives to elevate operational efficiencies and guest satisfaction. The Lead will prepare and review property-level support content, distill mission‑critical information for hotel leaders, and anticipate challenges to provide solutions before they impact results.

In addition to supporting hotels and promoting brand standards, this role will also lead special projects aimed at improving hotel performance, working collaboratively with other departments to drive successful outcomes.
* Although this role can be remote, there is also the option to work a hybrid work schedule if in the Chicago area.*

Key Responsibilities Include:

• Provide support to Full Service General Managers & the Leadership Committee, ensuring they have knowledge of resources needed to be successful in their role. This includes onboarding new General Managers to Hyatt.
• Serve as a liaison and additional layer of support alongside other Hyatt organizational departments, such as Commercial Services, Finance, Brands, IT, and other relevant above property support teams.
• Support escalated tickets from Global Property and Guest Service Team (GPS)
• Effectively communicate and provide training on Hyatt Brand Standards
• Lead innovative operational projects
• Responsible for developing and delivering operational communications, presentations, webinars, and resource materials that translate enterprise initiatives into actional guidance for hotel leaders. This includes but is not limited to:
  • Developing Content & overseeing internal resources on intranet, curated for the global portfolio of hotels, such as Global Weekly articles
  • Host engagement presentations and/or virtual calls, including the end-to-end preparation and facilitation of the monthly hotel brand webinars, ensuring clear messaging of key initiatives and operational priorities
• Contribute and support the team for new and transitioning hotel builds and transitions
• Drive continuous improvement by identifying recurring operational challenges and recommending scalable process improvements that enhance hotel operations and improve the franchise support experience.
• Proactively analyze operational performance metrics and…