Vice President of Hospitality

Description

We are on Fire!
Ignite Medical Resorts Home Office is Hiring!

If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype! We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior rapid rehabilitation experience.

Our Vice President of Hospitality plays a vital role in our resident and guest outcomes and overall experience. We are looking for passionate and dedicated Vice President of Hospitality to become a part of our facility's compassionate and hospitable care-giving team.

The Vice President of Hospitality provides strategic and operational leadership for the hospitality experience across Ignite Medical Resorts communities. This position is responsible for establishing, implementing, monitoring, and continuously improving hospitality standards that support a warm, responsive, professional, and guest-centered experience for residents, guests, families, referral partners, and team members. The role oversees enterprise hospitality programs, reputation and guest feedback systems, café and amenity standards, social media coordination, customer-service training, and field support for Directors of Hospitality.

The Vice President of Hospitality partners closely with operations and executive leadership to ensure consistent execution, measurable outcomes, strong accountability, and alignment with Ignite’s mission, culture, and service expectations.

• Design, implement, and sustain enterprise-wide hospitality programs, including Warm Welcomes, Fond Farewells, front desk experience, Surprise and Delight, Daily Hospitality Reports, and AMA/unplanned discharge follow-up.
• Develop, communicate, reinforce, and audit hospitality service standards across all assigned communities.
• Partner with operational and regional leaders to identify hospitality gaps, support priority communities, and ensure timely corrective action and follow-up.

• Oversee key hospitality and reputation platforms, including , How’s Mom, Cortex, Advanced Entry, Call Center uploads, Facebook coordination, Square for Café, and Nestlé Coffee Partners.
• Ensure system access, employee updates, and platform accuracy are maintained in partnership with appropriate leaders and vendors.
• Review online feedback channels and ensure timely, professional responses to Yelp and Google reviews.
• Partner with the Director of Social Media to ensure hospitality-related content reflects Ignite standards and is accurate, polished, and on brand.

• Ensure café standards are consistently followed across communities.
• Monitor café spend-down tracking and ensure Directors of Hospitality maintain timely updates.
• Support guest-facing amenity programs that enhance the Ignite experience and reinforce a culture of hospitality.

• Provide direct or matrixed leadership, coaching, development, and accountability for Directors of Hospitality, the Senior Director of Entertainment, the Director of Social Media, and other hospitality-related team members as assigned.
• Support field leaders in evaluating front desk coverage, floor presence, service execution, and daily guest follow-up.
• Assess team structure, performance, role clarity, and alignment with Hospitality 2.0 expectations.

• Executive presence, sound judgment, and the ability to represent Ignite professionally with internal and external stakeholders.
• Strong leadership, coaching,…