People Services Specialist

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

• Respond to the most complex HR queries from employees and managers, coordinating internal teams to seek resolution as required
• Escalate queries requiring HRBP intervention, coordinating a response for the employee
• Utilize the HR Ticketing system (Service Now) for Tier 2 queries, ensuring accurate responses and recording of necessary information for analysis
• Help process and submit employee lifecycle changes (promotions, job changes…) and generate employee change letters as required
• Complete offboarding activities for employees leaving the company such as exit interviews and survey analysis
• Provide regular feedback and report to HR Business Partners on trends
• Complete all local/regional statutory and regulatory employment filing requirements
• Where required by regional authority, complete all necessary wet signature requirements
• Provide direction and support to managers on performance coaching for their employees, escalating to HRBPs where performance improvement becomes necessary
• Support HRBPs to track and identify gaps in cyclical people processes such as employee survey action planning, promotions, performance and talent reviews
• Own and manage project support for large scale change programs operated by the business partnering team
• Provide quality, specialized operational support to business units to deliver a value‑added HR service
• Drive completion of mass data inputs/uploads, ensuring data submitted to HR Operations team is accurate and ready for loading
• Develop and support the growth of People Services Associates within the People Services team
• Act as the primary point of contact for a region/location or function in relation to HR queries and local needs
• Interface regularly with the HRBP teams to ensure smooth and effective operation of all HR support for regions/functions
• In collaboration with the People Analytics team, provide insights into trends and important statistics in support of the HRBP team
• Iterates and improves current methodologies, analytics, technologies, processes and other tools
• Identify bottlenecks impacting data, processes and/or procedure
• Develops and implements new approaches to more complex issues
• Share ideas and feedback with the team and manager

Hybrid:
Employee divides their time between in‑office and remote work.
Access to an office location is required. Minimum 2 days per week; may vary by team but will be a weekly in‑office expectation. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

• 4+ years of HR operations or consulting experience
• Experience with Workday HCM and associated modules
• Experience identifying workflow/process improvement within the HR context
• Experience with Service Now HR Ticketing system
• Experience with Google Suite
• Spanish and/or Portuguese speaker

• BS/BA degree or equivalent in HR or related field
• Ability to work independently with minimal supervision
• Experience managing and closing complex HR queries
• Demonstrated ability to deliver exceptional customer service
• Excellent written and verbal communication skills
• Ability to think outside of the box and work in a fast paced, high transaction volume, shifting, non-structured environment
• Ability to exercise good judgment and…