HR Assts; 26 Class

Position: Benefits HR Assts (Aug 26 Class)
Job Title:

Benefits HR Assistant

Location:

Fully Remote

Salary: $20 - $21 an hour

A highly reputable company is looking for a Benefits HR Assistant to join their team! This role includes a large range of duties including but not limited to supporting employees at a large, innovative technology company. In this role, you will serve as a trusted resource for employees with questions related to health, financial, and other benefits programs while providing personalized support through phone, chat, and case management channels.

Responsibilities

+ Serve as the primary point of contact for employee benefits-related inquiries.

+ Provide accurate and timely support via phone, chat, and HR case management systems.

+ Investigate, manage, and resolve employee cases from start to finish.

+ Deliver personalized, empathetic customer service while maintaining confidentiality.

+ Research and interpret benefits policies, procedures, FAQs, and knowledge base resources.

+ Escalate complex issues appropriately and collaborate with partner teams for resolution.

+ Maintain accurate case documentation and ensure compliance with established processes.

+ Meet service-level agreements (SLAs) and productivity goals while maintaining a high-quality employee experience.

+ Adapt quickly to changing priorities and evolving business processes.

+ Partner with internal stakeholders to support continuous process improvements.

Essential Skills

+ 2+ years of experience in Benefits Administration, Human Resources, or a related customer service role.

+ Experience working in a contact center, shared services, or high-volume support environment.

+ Strong customer service skills with a commitment to creating positive employee experiences.

+ Excellent written and verbal communication skills.

+ Strong organizational, time management, and multitasking abilities.

+ Ability to manage sensitive and confidential information with professionalism.

+ Critical thinking and problem-solving skills with sound judgment.

+ Proficiency in Microsoft Office Suite and other business systems.

+ Ability to work independently in a remote environment while managing multiple priorities.

+ Bilingual Spanish-speaking skills.

Benefits:

+ Great benefits package

+ Work life balance

+ Stability and clear opportunities for growth into other areas of the dealership over time.

*** INTERVIEWS

HAPPENING THIS WEEK**
* This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume along with your availability for a 10-minute phone call to dyseidenberg

Work Environment

+ 100% remoe position.

+ Work from your home office while supporting employees across multiple communication channels.

+ Fast-paced and dynamic environment requiring strong attention to detail and adaptability.

+ Regular use of computers, case management tools, and Microsoft Office applications.

+ Virtual collaboration with internal teams and stakeholders.

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jul 25, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend…