Remote 3rd Shift HR Support Specialist

WHO YOU ARE:

A people-first problem solver who thrives overnight. The HR Support Specialist – 3rd Shift is the go-to HR resource for team members and Site Managers across the organization working overnight hours, providing real-time support on time clock issues, benefits questions, and ATS/onboarding troubleshooting. You are the dependable HR presence Site Managers company-wide can lean on to work through team member issues, policy questions, and escalations when the rest of the HR team is off-site.

You are a self-starter who is motivated to help people, comfortable working independently, and quick to adapt when priorities shift at a moment's notice. If you're bilingual in Spanish and English and want to be the face of HR for our 3rd shift team, this is the opportunity for you.

• Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
• Over 10,000 dedicated team members across North America.
• Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
• Over 50+ years of experience in creating long-lasting partnerships.

We protect the food supply by eliminating risks so families everywhere can eat without fear.

• Protect What Matters:
  We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.
• Deliver On Our Promises:
  We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.
• Win as a Team:
  We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.
• Advance a Safer Future:
  We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.

You will be the overnight HR presence for our 3rd shift team, providing hands-on support and partnering with HR leadership across the business. Duties include but are not limited to:

• Act as the dedicated overnight HR support person for Site Managers, helping them navigate team member relations issues, policy application, and time and attendance decisions when other HR staff are unavailable.
• Serve as the primary HR contact and resource for 3rd shift team members, answering questions and resolving issues in real time.
• Partner with Site Managers on real-time staffing concerns overnight (call-offs, coverage gaps, escalations) and help them determine next steps or when to loop in the HR Manager.
• Troubleshoot time clock issues, including missed punches, clock malfunctions, and time-entry corrections, escalating as needed.
• Answer general benefits questions (enrollment basics, eligibility, plan overviews) and direct team members to the right resource for complex cases.
• Troubleshoot ATS (Applicant Tracking System) and onboarding issues for new hires and hiring managers, including login problems, missing paperwork, and status questions.
• Assist new hire onboarding and orientation tasks that occur or need follow-up during the overnight shift.
• Maintain working knowledge of company policies, procedures, and HR systems well enough to answer team member questions accurately and consistently.
• Partner with the HR Manager and other HR leaders on projects and initiatives, providing overnight coverage, data, or coordination support as assigned.
• Document recurring issues and trends and communicate them to the HR Manager to support process improvement.
• Maintain confidentiality of team member information and HR records at all times.
• Adapt quickly to shifting priorities,…