Business Analyst; hybrid-remote

About the job Business Analyst (hybrid-remote) Job Summary

Under general supervision assist the Vendor Support Team designing and updating forms and booklets and to assist with the certification testing process for software vendors' paper and electronic submissions

• Bachelors degree in a related field from an accredited college or university or
• Associates degree in a related field from an accredited college or university and two years of related experience or
• Two years of experience as the lower IT Business Analyst 2 or position equivalent

• Create, update and maintain tax forms and booklets using design tools and software
• Provide customer service by answering design/form layout questions and 2D barcode inquiries
• Work with internal business partners to verify that the forms meet requirements and are compliant with form standards
• Troubleshoot forms issues
• Test and review web forms for posting to the Departments website
• Respond to vendor inquiries regarding forms and submissions
• Test software vendors paper tax documents and payment vouchers for barcodes, content, placement, and scanlines
• Test software vendors electronic file submissions for standards, accuracy, and completeness
• Provide software vendors with feedback by documenting errors discovered during testing
• Review electronic formatted files to ensure data elements are present