Information Systems Architect
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-02-16
-
IT/Tech
Data Analyst, AI Engineer
Overview
is seeking to hire an Information Systems Architect for our client!
Benefits Available! Remote Position! Pay Rate – $80-86.50/hr
Focus is information architecture, content structuring, customer experience strategy, and organizing information aligned to customer journeys. Very little to no work with development teams. Primary collaboration with Analytics, Communications, and Customer Experience teams. AI initiatives require far better structured content. Need someone dedicated to streamlining and organizing large volumes of help content accumulated over years.
Technical RequirementsNo required programming languages or specific tools. Work is primarily conceptual/organizational: categorizing, structuring, and creating information frameworks.
Must Haves- Experience with content architecture.
- Experience designing for large language models (LLMs), AI, or chat agents.
High curiosity. Strong interpersonal communication; ability to build rapport quickly. Comfortable reaching out cross functionally.
Expectations- Independently define problems and propose structured solutions.
- Create clear information architecture frameworks.
- Individual contributor; no mentoring responsibilities.
- Creating a measurement framework for Help Center engagement (web phone).
- Working with newly consolidated Help website content.
- Streamlining info architecture across brands.
- Connecting digital behavior, chat logs, and contact center data.
- Acting as the unifying layer across several concurrent CX/analytics/content projects.
JobsRUs
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).