Associate Principal, Technology Operations

* Focus on shifting the overall operational posture from re-active to pro-active
* Analyze and report upon Production performance CI opportunities
* Analyze and report upon Production alerts before escalating to next level support.
* Analyze and report upon Production critical-path processing CI opportunities
* Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues
* Identifies and diagnoses complex problems and factors affecting Production performance
* Troubleshoot hardware and software incidents, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
* Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions, and reconfigurations if/when needed)
* Consult & evangelize for operational best practices
* Collaborate across domains (ie. network, db etc) to assist with application tuning
* Adhere to any/all Production security requirements and best practices
* Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
* Actively participate in Incident, Problem & Change as a ‘shepherd’ for all things Production
* Analyze repeating alerts to pro-actively identify environmental issues
* Surface any/all environmental & operational risks identified
* Evangelize for repeatably automated processes that can be scaled
* Prioritizes and align efforts to Production availability requirements and business priorities
* Alternate shift work may be required.* [Required] Strong Operational understanding including a minimum of 5 years’ experience* [Required] Effective consultative, communication, analytical, and judgment skills* [Required] Effective time management skills* [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors* [Required] Suggests solutions that make sense and are in line with future technology direction* [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information* [Required] Optimizes the use of all available resources, and approach issues with pragmatism* [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results.
* [Required] Working knowledge of ITIL principles* [Required] Strong understanding of Scheduling (UC4 / Control-M)* [Required] Understands technical monitoring and metrics* [Required] Sophisticated understanding of enterprising technology* [Required] Mature understanding of Network* [Required] Mature understanding of Unix / Linux* [Required] Mature understanding Windows* [Required] Mature understanding Storage* [Required] Mature understanding Mainframe* [Required] Mature understanding Cloud computing (AWS)* [Required] Mature understanding Cloud computing tools* [Required] Mature understanding MQ (stop / start / recycle)* [Required] Mature understanding Splunk* [Required] Mature understanding of the relationship between software and hardware* [Required] Knowledge of Clearing and Finance industry* [Required] Problem/Incident management experience
** Additional*
* ** Responsibilities*** [Required] Bachelor’s degree in Computer Information Systems or a related discipline
* 5-7 years of OS390 JCL and IBM utilities
* 5-7 years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favored.
* 5-7 years working knowledge of an open systems scheduling product (UC4).
* 3 + years work knowledge of cloud environment
* Dev Ops experience desired but not required.
* A hybrid work environment, up to 2 days per week of remote work
* Tuition Reimbursement to support your continued education
* Student Loan Repayment Assistance
* Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
* Generous PTO and Parental leave
* 401k Employer Match
* Competitive health benefits including medical, dental and vision
* The salary range listed for any given position is…