Sales and product service Published: Technical Support Specialist

• Nashville, Tennessee, United States of America

Business Area Rock Processing, Division Mobile Crushing and Screening,
is looking for a Technical Support Specialist

Location:
Flexible in the US

Are you a skilled technician passionate about maintenance and repair? Do you thrive in dynamic environments and enjoy working both independently and as part of a team? If so, we have an exciting opportunity for you!

Business Area Rock Processing, Division Mobile Crushing and Screening, a Business area within Sandvik Group, is a leading supplier of equipment, tools, parts, service, digital solutions, and sustainability-driving technologies for processing rock and minerals in the mining and construction industries around the globe.

As a Technical Support Specialist, you will be at the forefront of our service operations, performing essential maintenance, faultfinding, and repair tasks on cutting-edge equipment. Your role will involve conducting root cause analysis to swiftly resolve issues, ensuring customer satisfaction through unsupervised work at both workshops and customer sites. You'll also be responsible for commissioning new products, completing detailed maintenance reports, and suggesting improvements to enhance customer processes.

Collaboration with peers and senior technicians will be key, as you share your expertise and coach customer technicians, all while maintaining a strong focus on safety and efficiency.

• Support dealer training and certification
• Supervising advanced repairs and inspections of products and equipment of different kinds at customer site or own premises.
• Report and document results after above actions.
• Provide periodic back up support for technical helpdesk as required
• Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
• Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team and other Sandvik departments.
• Review, manage and advise on job costs to aid planning
• Guide and train colleagues in service methods and tools.
• Plant Audits and performance optimization of products.
• Validate and document new product performance.
• Technical support to the product line and sales teams.
• Interface to NPD’s on service and support related areas of development.
• Develop and produce documentation to support both distributors and the technical support desk

• Ensure that all work procedures are carried out according to the correct training and safety standards
• Take care of your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person when out on site or when carrying out our Help Desk duties
• Identify and report any unsafe work behaviors/practices, hazards, and incidents immediately to your line manager and follow the Take 5 approach at all times, utilizing internal reporting structures.

• Work as a project lead on the development and production of Sandvik technical documentation and training, acting as a mentor to others in the required field.
• Share knowledge through training with colleagues/Service engineers while working to build knowledge and skill levels within the technical specialist role.
• Understand the operation of the equipment and outline the functionality of Control systems, hydraulics, and electric systems to junior service technicians, distributors, and customers.

• 4-6 years of experience with Sandvik equipment.
• Relevant trade certification and Sandvik Service Technician qualification.
• Proficient knowledge of hydraulics, mechanics, electrics, automation, pneumatics, and materials.
• Strong root cause analysis skills and the ability to work independently.
• Excellent communication skills and a customer-focused approach.
• Willingness to travel and work in various field locations.

• Experience with Load &…