Post Sales Solutions Engineer

Employer Industry: Cybersecurity Solutions

• Salary up to $130,000 per year
• Monthly lifestyle subsidy for financial, physical, and mental well‑being
• $1,500 annual learning and development allowance to support career growth
• Fully remote working environment with no mandatory office attendance
• Generous benefits including 6 weeks PTO, 18 weeks paid parental leave, and health insurance
• Collaborative and supportive team culture recognized as a Certified Great Place to Work®

• Drive technical expansion by supporting Account Managers and Customer Success Managers during renewal and upsell opportunities
• Serve as the go‑to product expert, maintaining an expert‑level understanding of the employer's platform and its capabilities
• Architect complex solutions, including designing and validating robust API integrations for customers
• Manage critical technical escalations, acting as a bridge between standard support and customer success teams
• Enable the team by creating and maintaining technical documentation and best‑practice guides

• Minimum 3 years of experience in a customer‑facing technical role such as Solutions Consultant, Sales Consultant, Technical Account Manager, or Professional Services Consultant
• Deep understanding of the cybersecurity and GRC landscape, including familiarity with GRC platforms and security tools
• Strong hands‑on experience with REST APIs and ability to guide customers on implementation
• Proven ability to communicate complex technical concepts to a diverse audience
• Experience in a post‑sales or expansion‑focused role is highly preferred

• Excellent communication skills, capable of translating technical features into business value for both technical and non‑technical stakeholders
• Sales acumen with a track record of collaborating effectively in a revenue‑driven environment
• Structured problem‑solving approach to diagnose and resolve ambiguous technical issues
• Strong collaboration skills, working well with Customer Success Managers, Support, and Product teams

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