Solution Architect

Job Description:

We are Omnissa !

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktop, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that adats to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values
- Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value - we're growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd love to hear from you.

As a Solution Architect you will be responsible for the following:

• Create and implement solutions to complex problems to bring rapid relief to customers and internal teams.
• Discover, procure, author, develop, and curate tools for the Global Customer Service team's use.
• This role will also be crucial in fostering relationships with our SaaS ops, Dev Ops, and SRE teams to deflect customer tickets by proactively identifying customer issues within Workspace ONE and Horizon environments.
• Leverage deep technical expertise in Omnissa's Product Offerings.
• Develop and maintain productive, professional relationships with various stakeholders across Omnissa Global Customer Service, Professional Services, Product Management, and Engineering.
• Think past the products and understand the solutions being delivered to meet business and IT needs.
• Communicate any potential issues with the solution architecture to the project team, peers and customers.
• Solicit continuous feedback from multiple stakeholders and communicate to product development.
• Design and deliver technical training and documentation targeted for Omnissa Global Customer Service staff.
• Troubleshoot problems affecting enterprise systems based on a clear understanding of modern production data centers, desktop virtualization, capacity/performance/storage/networking management and tuning, and programming logic and design.

• Solution Architecture
• Software Development
• Cloud Infrastructure Management
• Network Monitoring & Troubleshooting
• System Configuration & Administration

Location: Atlanta, GA

Location Type: Onsite

Travel Expectations: None

Education: Bachelor's Degree required or foreign degree equivalent in Telecommunications, Computer Science, Computer Engineering, Electrical Engineering, Computer Information Systems, Information Technology, or a related technical/quantitative field, plus four (4) years of experience in the job offered or any occupation in which the required experience was gained.

Compensation: The typical base salary for this role is between USD $162, per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.

Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate.

Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law.

This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.