Operations Coordinator

One North is a digital experience agency that combines curiosity, scale, and agility to shape the future. As part of TEKsystems, a leading provider of business and technology services, we offer boutique solutions to solve complex problems. Our multidisciplinary teams of strategists, designers, and technologists excel in research and discovery, experience strategy, design, experience management, and technology implementation. Whether clients are establishing a vision for an experience or optimizing an existing one, we help businesses understand their audiences, design experiences, maximize technology, and bring their digital ideas to life.

The world’s most successful companies rely on us to forge the future through electrifying work that sparks innovation and drives results.

Our Operations team maintains the processes and internal tools that ensure all our projects are appropriately staffed with team members from our functional teams, that those team members are properly onboarded to all required internal tools, and that time reporting and project data processes are followed consistently and properly.

The Operations Coordinator will assist with keeping our time capture process running smoothly and provide the reporting and proactive monitoring to ensure project data and details are accurate and up-to-date. This role is ideal for someone who is highly organized, proactive, and confident working with data.

The Operations Coordinator will ideally be based remotely near Chicago for a light hybrid onsite/remote work model at our downtown Chicago office.

• Maintain project and project team data time capture and project management systems.
• Facilitate and enforce time entry process.
• Oversee Project Details in Financial System, including:
  • Initiate project setup and monitor set-up process
  • Monitor and maintain project & project team data (rates, dates, team members, etc.)
  • Help facilitate coordination between billing and revenue teams and Project Managers
• Project Reporting - Ability to translate raw data into clear, actionable insights for team
  • Perform periodic project reporting for agency leadership
  • Perform periodic project time reporting and validation against financial information for Project Management team members
  • Provide ongoing reporting on status and profitability of yearly recurring projects (OSPs, Data Strategy Retainers, Software Maintenance, etc.)
• Ownership of special projects, as determined by Resourcing Manager

• Excellent communication skills; ability to be clear, concise and persistent
• Self-Starter Mindset – Demonstrate ability to take initiative, comfortable identifying process gaps and ability to manage responsibilities with minimal oversight while maintaining high accountability
• Strong sense of teamwork and collaboration across various disciplines
• Strong multitasking capabilities with strong workflow management skills, including maintaining clear documentation and structured processes and the ability to balance recurring tasks
• Proactive problem-solving abilities to deal with challenging and evolving deadlines and priorities
• Ability to thrive in an environment that values an entrepreneurial spirit and a comfort with voicing concerns or asking clarifying questions when project data, financial details, or reporting logic doesn’t align
• Enthusiasm to work in a multi-disciplinary environment with design, strategy, technology, and client services teams
• Be engaged, curious, and willing to try and learn new things

• 2 or more years of professional experience in a digital agency space
• Bachelor’s degree from an accredited university
• Prior exposure to People Soft, Float, or other similar Professional Service Automation tools
• Experience with MS-Office 365, with strong Excel confidence:
  • Comfortable using advanced functions (pivot tables, XLOOKUP, conditional formulas, etc.)
  • Willing to speak up when a formula, report, or data set doesn’t make sense
  • Strong analytical mindset with a focus on data accuracy and clarity

This is a Permanent position based out of Chicago, IL.

• The pay range for this position is…