Principal Architect - REMOTE

Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.

• Experts in customer experience delivering operational and technical transformation
• Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
• Boardroom translators - connecting CX vision, technical platforms, and financial value
• Outcome-driven professionals who know 95% of spend is on human capital, not just tech
• Remote-first and cross-functional, with deep expertise across industries

• Enterprise organizations modernizing their customer engagement ecosystem
• CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
• Teams navigating complex transformation programs with high visibility and high stakes
• Businesses who need business cases, vendor guidance, and enterprise-class execution
• Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth

We lead clients through a continuous improvement cycle with three integrated service areas.

We help clients define where they’re going - and how to get there.

• Customer Experience Design
• Performance Optimization
• Transformation Capabilities

We lead execution across people, platforms, and processes.

• Technical Platform & Capabilities
• Operational Management
• Data & Analytics

We stay engaged post-launch to ensure long-term success.

• Operational & Technical Oversight
• Outcome & Expense Management
• Artificial Intelligence & Data Segmentation

As a Principal Architect, you willbe responsible foroverallsolution qualification,design,anddeliveryoftechnical

Contact Center capabilities. This is a hands‑on, highly technical role for resources skilled in both business and technical consulting experience. You will influence enterprise‑wide strategy, oversee architectural governance, lead innovation, and act as a trusted advisor to both internal leadership and client‑side senior stakeholders.

• Establish and enforce delivery consistency and technical workstream plan integrity across active programs
• Act as the escalation point for technical risks/issues, design, conflicts, and high‑impact technical decisions required
• Inspire confidence at the executive level by demonstrating subject matter expertise, business outcomes, clarity, and leadership through complex programs
• Champion a culture of innovation, technical excellence, and proactive risk mitigation across all work streams
• Act as a mentor to the engineering function, providing coaching and supporting development paths

• Serve as the primary, accountable technical authority in support of pre‑sales qualification to close cycles
• Collaborate with colleagues to validate resources required for solution deliverables and technical qualification to ensure deals are deliverable and profitable
• Direct engagement with client stakeholders outlining business KPIs and desired business outcomes in support of technical scoping
• Serve as an authoritative voice to vendors to ensure platform architecture meets expectations and all technical assumptions are accurate
• Lead AI capability qualification by translating client goals into measurable outcomes

• Own business requirements documentation and standards through to final stakeholder alignment and signoff
• Support the development of high‑complexity project plan with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
• Ensure the delivery functions aligns to documented requirements and change management processes, testing strategies, and configurations
• Design, build, and maintain reusable code libraries
• Oversee engineers assigned to implementation work streams and serve as an escalation point for technical resolution
• Assum…