IT Infrastructure Analyst

The IT Infrastructure Analyst (Service Desk Representative Analyst II) will be part of the IT support team, providing technical assistance to users across the organization. This role involves troubleshooting hardware, software, and network issues, collaborating with IT teams, and ensuring smooth system operations.

• Collaborate with IT teams to implement system enhancements and support new application deployments.
• Mentor and guide junior service desk analysts, fostering a culture of learning and improvement.
• Provide prompt technical support for hardware and software issues.
• Maintain detailed documentation of recurring issues and solutions to strengthen the knowledge base.
• Diagnose and resolve network, hardware, and software problems.
• Monitor system performance and assist in audits to ensure compliance with IT policies.
• Manage ticket escalations by prioritizing and routing complex issues to the right specialists.

• Bachelor’s degree in a relevant field (preferred).
• 0–2 years of professional IT support experience (preferred).

• Technical troubleshooting
• Hardware and software support
• Network issue resolution
• Documentation and knowledge management
• Collaboration and teamwork
• Effective communication

Hybrid – Combination of in-office and remote work.

• communication skills
• documentation
• Collaboration
• Technical Troubleshooting
• Network Troubleshooting
• Hardware Support
• Software support

• Bachelor’s degree in a relevant field (preferred)

Allstate Corporation is one of the largest publicly held personal lines property and casualty insurers in the United States. Founded in 1931 and headquartered in Northbrook, Illinois, Allstate’s mission is to protect people from life’s uncertainties with a wide array of insurance products, including auto, home, renters, and life insurance. The company is widely recognized for its iconic slogan, “You’re in good hands with Allstate.”

With over 54,000 employees and agency owners, Allstate serves millions of customers across the U.S. and has a strong reputation for financial stability and customer service. The company is also actively investing in technology and digital transformation to enhance customer experience and streamline claims processing. In recent news, Allstate has made significant strides in expanding its digital insurance offerings and sustainability initiatives, reflecting its commitment to innovation and corporate responsibility.

Insurance Financial Services Risk Management