Customer Success Manager; Midwest

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Fast‑growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership.

Adelaide is the leader in one of the fastest‑growing areas of digital advertising: attention metrics. Since 2020, we’ve been a trusted measurement partner for 40% of Fortune 50 companies. They rely on our metric, AU, to maximize the effectiveness of media spend. AU is “the attention economy’s most widely recognized metric,” according to Adweek, and we swept the measurement category in the 2024 Adexchanger awards.

Our business is growing rapidly—we’ve doubled revenue in just 18 months and grew our team by 45% last year. Earlier this year, in partnership with The New York Times, we launched Adelaide for Publishers, the next step in our vision to create a more fair and equitable marketplace for media.

Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb. While we have an office in NYC, we’re very remote‑friendly and support flexible work arrangements.

We are a team of action‑oriented doers; management rolls up their sleeves to contribute daily. Our culture is rooted in curiosity and loosely held but rigorously vetted opinions; everyone is encouraged to contribute to planning and strategy.

This position reports to a VP of Customer Success; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide’s AU metric across brands, agencies, and partners in media planning and buying. In this role, you will be joining a dynamic and client‑focused team dedicated to delivering value and insights through Adelaide’s measurement solutions.

You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide’s footprint. Day‑to‑day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.

We’re seeking a candidate with 5+ years of experience in digital media, adtech, or advertising. This is a fully remote position available to candidates located in the Midwest (Chicago, IL preferred).

• A large network of investors and advisors to access that will help your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge‑sharing sessions
• Education budget to accelerate your team’s development
• Deep understanding of attention metrics and media quality measurement
• Expertise in articulating Adelaide’s value proposition to clients
• Collaboration skills by working cross‑functionally with Sales, Analytics, and Technical Account Management teams
• Mastery of data visualization and storytelling techniques to provide actionable insights
• Experience navigating and contributing to a fast‑paced, innovative start‑up environment

• Manage and nurture relationships with key clients, providing ongoing support and strategic insights
• Articulate Adelaide’s value proposition and recommend optimizations based on data‑driven insights
• Drive adoption of Adelaide’s AU metric across brands, agencies, and media partners
• Collaborate closely with Sales to strengthen client relationships and expand the portfolio
• Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
• Act as a product expert, guiding clients through Adelaide’s measurement data and insights
• Coordinate with the Technical Account Management team to ensure seamless campaign setup
• Support AdOps to facilitate smooth implementation and execution of campaigns

• Bachelor’s degree required
• 3+ years of ad tech / relevant industry experience
• Strong written and verbal communication skills
• Proficiency in Microsoft Excel and Power Point
• Experience working with verification / viewability partners, ad‑serving…