Remote Voice Engineer M&A Integrations

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

We are seeking a skilled and experienced Voice Engineer specializing in mergers and acquisitions to join our team. The ideal candidate will be responsible for managing and integrating voice communication systems during mergers, acquisitions, and other corporate restructuring activities. They will work closely with cross-functional teams to assess the voice communication requirements of these activities and design strategies for seamless integration.

The Voice Engineer will also troubleshoot any issues that arise during the integration process, provide technical support to end-users, and ensure minimal disruption to business operations. Additionally, they will coordinate with external vendors and service providers to ensure the successful integration of voice systems.

Please note additional position details below:

• This is a contract position, W-2 position and T4 position. We are not able to do 1099 or C2C or incorporation.
• It is a fully remote role that will need to be based in the U.S or in Canada.
• You must meet our U.S. and Canada eligibility requirements for work authorization.

• Design, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologies.
• Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologies.
• Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities.
• Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations.
• Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problems.
• Coordinate with external vendors and service providers to ensure the successful integration of voice systems.
• Provide technical support to end-users, including troubleshooting and resolving voice-related problems.
• Create and maintain documentation, including network diagrams, configurations, and standard operating procedures.
• Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements.

• Cisco or Microsoft certifications, such as MS-720. CCNA Voice, CCNP Voice, or CCIE Voice, are highly preferred.
• Proven experience as a Voice Engineer or similar role, with a strong understanding of Microsoft…