Senior ServiceNow Developer; hybrid-remote

Senior Service Now Developer (hybrid-remote) About the job Senior Service Now Developer (hybrid-remote) Overview

Senior Service Now Developer (hybrid-remote)

About the job Senior Service Now Developer (hybrid-remote)

• Analyze the current environment and propose automation whenever possible
• Coordinate upgrades and changes to the Service Now instance
• Managing permissions and access (roles, users, and groups)
• Troubleshoot day-to-day operation and system issues
• Work with the Service Now support team to resolve issues
• Setting up notifications, scheduled reports, and alerts
• Maintain Service Catalog and Service Level Management.
• Participation in requirement gathering phase to provide time estimation to client needs.
• Create and update the existing configuration documentation.
• Perform platform upgrades, and review skipped updates due to upgrade.
• Implement best practices in coding and design as per Service Now standards and community guidelines.
• Follow the ITIL process to develop solutions
• Find opportunities to automate and enhance the end-user experience.
• Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, UI Policies, Portal Pages, UI Pages).
• Develop integrations with 3rd party tools or Service Now modules

• Core Competencies:
  • Knowledge of IT service delivery concepts and technology platforms which include, telecom, network, infrastructure, software, and cybersecurity
  • Ability to convert business logic into functioning code
  • Experience facilitating analysis and planning processes with non-IT (business stakeholders) operations
  • Ability to troubleshoot complex systems issues without supervision
  • Excellent written and oral communications skills, with the ability to work across all departments

• Minimum Qualifications:
  • A minimum of 3 to 5 Years of working experience with Service Now modules like Service Portal, HR Service Delivery, HR Onboarding and Transitions and ITSM is an added advantage
  • A minimum of 4 years experience with Service Now app development.
  • 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus
  • Basic level understanding of Service Now Platform & its capabilities are required
  • Understand the business needs and the needs to standardize processes and build this into the design. and being able to transform customer requirements into a high-level (architectural) solution or supporting model
  • Good understanding of service-oriented architecture, software application architecture, and the ability to consult with customers about these topics
  • Knowledge of web-based protocols and standards (Web services, SOAP, REST, WSDL, XML)
  • Good understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations