Senior Intranet Lead

Senior Lead, Intranet Technology & Experience

We are seeking a Senior Lead to play a pivotal role in shaping and delivering our next‑generation intranet. Reporting to the Web Manager, this role sits at the intersection of technology, user experience, and internal communications, with a strong emphasis on building scalable, well‑integrated digital foundations that enable great employee experiences.

This is a hands‑on role ideal for someone who thrives on solving complex integration challenges, modernizing platforms, and translating technical decisions into seamless, intuitive experiences for employees.

• Lead the design and evolution of the intranet’s technical architecture, ensuring scalability, performance, and security
• Collaborate with UX, content, and communications leads to translate employee needs into technical solutions
• Define integration patterns and standards across enterprise systems (e.g., M365, identity management, search, content repositories)
• Partner with IT and security teams to ensure compliance with enterprise technology standards
• Own the technical connections between the intranet and the firm’s digital ecosystem
• Ensure seamless data flows, consistent user identity, and intuitive cross‑platform experiences
• Anticipate future integration needs and design with extensibility in mind
• Champion performance, accessibility, and reliability as core components of employee experience
• Troubleshoot and resolve complex platform or integration issues that impact users
• Lead technical delivery across intranet enhancements and releases
• Evaluate and recommend tools, frameworks, and vendors to support intranet evolution
• Establish best practices for documentation, technical governance, and long‑term maintainability
• Create strong governance frameworks that keep content relevant at scale

• 10+ years of experience in marketing & communications technology
• User‑first thinker who believes good architecture enables great experiences
• Strong experience in digital platforms, intranets, or enterprise web ecosystems. Experience with Microsoft systems including SharePoint, Viva Engage, Co‑Pilot preferred.
• Strong executive presence and ability to influence stakeholders at all levels to get excited about engaging with the platform
• Deep understanding of system integrations, APIs, identity, search, and content platforms
• Comfort translating between technical teams and non‑technical stakeholders
• Pragmatic problem‑solver who knows when to innovate and when to standardize
• Collaborative partner who enjoys working across IT, internal communications, and business teams
• Experience working within large, complex organizations
• Experience managing people
• Curious, adaptable, and motivated by building things that people actually use
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.