Remote GTM Systems Architect; Salesforce & Automation

About Pindrop

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI‑driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.

Enterprises rely on Pindrop to secure billions of high‑risk customer interactions each year, including top U.S. banks and leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real‑world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.

As a GTM Systems Platform Specialist at Pindrop, you will build and optimize core GTM systems, focusing on Salesforce, Lean Data, and Outreach, and support tools like Zoom Info, Linked In Sales Navigator, and Deal Hub (CPQ). You will continuously improve lead‑to‑account matching and routing logic, design, build, and maintain scalable automations and workflows across Salesforce and integrated platforms, eliminate manual processes, troubleshoot complex system issues, create and maintain documentation, SOPs, and change‑management practices, and provide hands‑on support and enablement to GTM teams, driving tool adoption and operational confidence.

• A hands‑on, technically strong Rev Ops or GTM systems professional with a track record of building and optimizing Salesforce‑centric ecosystems.
• Experienced in working across highly integrated systems, diagnosing and resolving complex automation and data flow issues.
• A problem‑solver who can quickly identify root causes and implement practical, scalable solutions.
• A collaborative partner capable of engaging with both technical and non‑technical stakeholders.
• Highly motivated to streamline processes and significantly enhance operational efficiency.

• 5+ years of hands‑on experience administering and optimizing Revenue Operations (Rev Ops) or GTM systems, with expertise beyond Salesforce alone.
• Deep expertise in Salesforce, including data model, automation (Flows), integrations, and overall system architecture.
• Proven, hands‑on experience with core Rev Ops tools:
• Lean Data (lead/account routing logic, matching, and orchestration)
• Outreach (bi‑directional sync, sequencing automation, and troubleshooting)
• Deal Hub (CPQ) support and configuration
• Strong experience designing, building, and maintaining automations and workflows across integrated systems.
• Demonstrated ability to troubleshoot complex system issues, including sync failures, routing errors, and data inconsistencies across platforms.

• Experience supporting GTM teams within a SaaS or enterprise environment.
• Gong (Salesforce integration, call data governance, pipeline insights, and reporting).
• Familiarity with data enrichment and prospecting tools such as Zoom Info and Linked In Sales Navigator.
• Experience with partner portal workflows (e.g., Unifyr or similar platforms).
• Exposure to API‑based integrations or middleware tools (e.g., Zapier, Mulesoft).
• Experience working with contract lifecycle management (CLM) tools such as Pramata.

This role will ensure our systems scale efficiently, reduce operational friction, and directly improve revenue velocity and forecast accuracy. You will play a key part in enhancing operational friction, accelerating revenue velocity, and improving forecast accuracy.

• Competitive compensation package, including RSUs for all employees.
• Remote‑first environment providing flexibility and autonomy.
• Meaningful in‑person events and gatherings that foster connection and collaboration.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans, including one employer‑paid “employee‑only” plan.
• Best‑in‑class Health Savings Account (HSA) employer contribution.
• Low‑cost vision and dental plans for you and your family.
• Paid parental leave, including birth, adoptive, and foster parents.
• Recurring monthly phone and internet allowance to support flexible work.
• Enhanced fertility and GLP‑1 benefits to support family‑building journeys.
• Annual Learning &…