Director of IT Infrastructure & End User Services

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's North Coast 99 Top Workplaces rankings.

We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at

We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

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Benesch is proud to announce the opening for a Director of IT Infrastructure & End User Services in our Chicago office! This position is hybrid and has work from home flexibility.

Are you searching for an opportunity to lead the strategic vision, development, implementation, and management of one of the nation's fastest growing law firm's infrastructures and end‑user support services? Do you have law firm or professional services IT leadership? Have you developed and executed a multi‑year infrastructure and end‑user services roadmap to help an organization with growth, risk and priorities? Then our opening for a Director of IT Infrastructure & End User Services is the opportunity for you.

This role is for the individual who is looking to own the full lifecycle of infrastructure as well as lead help desk/service operations.

The Director of IT Infrastructure & End‑User Services is a senior leadership role that is responsible for the strategy, security, availability, and day‑to‑day operation of the organization's technology infrastructure and end‑user support services across a multi‑office environment. This role owns the full lifecycle of infrastructure and hardware, including data center and cloud platforms, networking, servers, storage, and end‑user devices. The Director develops the operating model, policies, procedures, tools, metrics, and service standards to ensure a reliable, scalable, cost‑effective, and user‑centric technology environment, and is accountable for the technical buildout and readiness of new offices (connectivity, end‑user technology, and go‑live execution), while maintaining strict confidentiality and aligning initiatives with organizational goals.