Build Lead ServiceNow Integration - Remote
Remote / Online - Candidates ideally in
Atlanta, Fulton County, Georgia, 30301, USA
Listed on 2026-06-02
Atlanta, Fulton County, Georgia, 30301, USA
Listing for:
Kforce
Remote/Work from Home
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Cloud Computing, Systems Developer
Job Description & How to Apply Below
Summary:
The Build Lead serves as the technical lead for Service Now delivery, owning solution design, development standards, and technical decision making across integrations, ITSM, and CMDB. This role goes beyond hands-on development by providing technical leadership, mentorship to junior developers, and oversight of quality and best practices, ensuring scalable, secure, and supportable Service Now solutions aligned with enterprise needs.
Key Responsibilities:
* Lead the design and development of complex Service Now solutions across ITSM, CMDB, and integrations
* Serve as the technical owner for Service Now builds, ensuring alignment to platform best practices and architectural standards
* Configure and develop advanced workflows, business rules, scripts, and UI components
* Design, build, and optimize Service Now integrations using REST/SOAP APIs, Integration Hub spokes, MID Server, and data imports
* Define and maintain CMDB data models, CI relationships, governance rules, and automation strategies
* Partner with architects, product owners, and stakeholders to translate business requirements into scalable technical designs
* Provide technical leadership and guidance to Junior and Mid-level Developers, including code reviews and mentoring
* Support testing, deployment, defect resolution, and release activities across environments
* Ensure documentation of technical designs, configurations, and integration logic
* Identify risks, performance issues, and improvement opportunities proactively
Certifications
Required:
* Service Now Certified System Administrator (CSA)
* Service Now Certified Implementation Specialist (CIS) - ITSM or CMDB
* 5+ years of Service Now development experience, with a focus on enterprise implementations
* Strong expertise in ITSM modules (Incident, Problem, Change, Request, Knowledge)
* Deep experience with CMDB development, CI relationships, normalization, and data quality controls
* Proven experience building and managing Service Now integrations (REST/SOAP, Integration Hub, MID Server)
* Advanced proficiency in Service Now scripting (JavaScript, Glide APIs)
* Experience leading or mentoring junior developers in a delivery team
* Strong collaboration and communication skills across technical and non technical stakeholders
Nice to Have:
* Certified Application Developer (CAD)
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