Transformation and Design Lead

Key Responsibilities

• Reimagine Workforce Experiences
  • Redesign employee and manager experiences across critical workforce journeys, including onboarding, internal mobility, approvals, workforce operations, and manager workflows
  • Challenge legacy assumptions and rethink how work should function in a modern enterprise environment
  • Identify friction points, inefficiencies, duplicative processes, and unnecessary complexity across end‑to‑end workflows
  • Simplify experiences by designing more intuitive, scalable, and human‑centered solutions
• Lead Enterprise Transformation Initiatives
  • Drive high‑impact transformation efforts from concept through implementation
  • Translate broad strategic ideas into actionable operating models, workflows, and execution plans
  • Partner directly with senior leadership to shape enterprise workforce transformation priorities
  • Prototype and pilot new approaches before scaling across the organization
• Design Future‑State Operating Models
  • Apply service design, journey mapping, systems thinking, and process redesign methodologies
  • Create future‑state employee and manager journeys that improve efficiency, experience, and adoption
  • Design workflows that integrate people, process, technology, and AI‑enabled automation
  • Ensure solutions balance user experience, operational scalability, governance, and risk management
• Partner Across Functions
  • Collaborate with HR, Technology, Operations, Risk, Communications, and business leaders to drive adoption and implementation
  • Translate transformation concepts into business requirements, user stories, and implementation plans
  • Influence stakeholders across a complex enterprise environment and build alignment around new ways of working

• 5–10+ years with backgrounds in Experience Design, Service Design, Digital Transformation, Product Operations, Management Consulting, Innovation Strategy or Customer Experience Transformation.
• Delivered enterprise‑scale transformation initiatives through redesigning experiences, workflows, operating models, and/or services in complex organizations.
• Bachelor's degree or equivalent in Business, Data Science, Computer Science, Statistics, Finance, Math or a related field.
• Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

Hybrid (#LI-Hybrid). The successful candidate will spend their time between working in the office and working from home.

Salary Range: $114, USD. The salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401(k) and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Northern Trust is an Equal Opportunity Employer and does not discriminate on the basis of race, colour, religion, national origin, ethnicity, sex, sexual orientation, gender identity, disability, or age. The company is committed to providing reasonable accommodations to individuals with disabilities. All employment decisions will be made in a non‑discriminatory manner.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at