Technical Project Manager

** Role Summary
** The Technical Project Manager (TPM) reports to the Technical Program Management Office and leads cross-functional technology projects that deliver measurable business outcomes across Technology & Innovation (T&I). This role requires experience delivering Service Now implementations and will initially support the rollout of the Service Now platform. The TPM will play a key role in expanding Service Management capabilities across multiple departments, including Legal, Risk, Accounting, and other business functions.

Beyond the initial implementation, this role will drive the continued evolution and adoption of technical service delivery initiatives, ensuring scalable, consistent, and effective service management practices across the organization.
** Key Responsibilities
** Partner with T&I teams and business stakeholders to define project scope, requirements, and success criteria. Coordinate service transition for new or enhanced services, including support models, SLAs, and knowledge transfer. Support tracking of SLAs, KPIs, and adoption metrics to measure service performance and user experience.
** Skills & Capabilities*
* ** Service Now & Service Management Experience
** Proven experience supporting or leading Service Now implementations or similar service management platforms. Ability to coordinate Service Management expansion across multiple business domains (e.g., Legal, Risk, Finance). Strong experience leading cross-functional technology projects with a focus on execution and delivery. Ability to manage scope, timelines, risks, and dependencies in complex environments.
Ability to drive alignment across diverse teams and functions. Strong communication skills with the ability to engage technical and non-technical stakeholders.

Ability to work effectively with technical teams without requiring hands-on configuration ownership.

Experience supporting organizational change, including communication, training, and adoption of new tools and processes. Ability to drive adoption of service delivery capabilities across business and technical teams.

Strong analytical and problem-solving skills with the ability to anticipate and resolve issues.
** Qualifications
* * Bachelor’s degree in Information Technology, Computer Science, Engineering, Project Management, or a related field (or equivalent experience).7+ years of experience leading cross-functional technology projects in a Technical Project Manager or similar role. Experience delivering or supporting Service Now implementations or similar platforms.
Proficiency in project management methodologies and tools (e.g., Agile, Waterfall, Jira, MS Project, Smartsheet). Excellent communication, stakeholder management, and coordination skills. Experience managing vendors and external partners. Experience expanding Service Management capabilities beyond IT into enterprise functions. Familiarity with ITIL concepts and service management practices. Experience working in environments with field or operations-based teams.
** Work Conditions
** Hybrid role with remote work and periodic in-person collaboration.
Occasional domestic travel, including visits to job sites or regional offices.
** Why This Role
** This role offers the opportunity to lead the implementation and expansion of Service Now as a core enterprise platform while driving the broader adoption of technical service delivery capabilities across the organization. It is ideal for a project manager who thrives in complex, cross-functional environments and enjoys scaling impactful technology initiatives. DPR is an equal opportunity employer and prohibits discrimination and harassment of any kind.

All employment decisions at DPR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, physical or mental disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, medical history or genetic information, or any other status protected by the laws or regulations in the locations where we operate.

DPR will not tolerate discrimination or harassment based on any of these characteristics. Read more in our If you are seeking information on how DPR protects applicant data, please review our .
#J-18808-Ljbffr