Lead Product Manager ITSM​/ITOM

Essential Responsibilities

• Provide expert leadership across ITSM and ITOM processes, driving strategy, governance, and continuous improvement for CSDM, CMDB, ITAM, Change Management, Incident Management, and Problem Management.
• Own the design, maturity, and operational health of the CMDB and CSDM data model, ensuring configuration data is accurate, governed, and aligned to business services and technology assets.
• Lead ITAM practices across hardware and software asset life cycles, establishing controls for asset visibility, compliance, utilization, and audit readiness.
• Oversee Change Management governance, including policy adherence, risk assessment, change review processes, stakeholder engagement, and measurement of change quality and effectiveness.
• Drive Incident and Problem Management practices to improve service restoration, root cause analysis, trend identification, and prevention of recurring issues through durable corrective actions.
• Partner with engineering, operations, security, risk, audit, and business stakeholders to translate operational requirements into scalable processes, standards, and platform capabilities.
• Establish and monitor key service management metrics, controls, and reporting to measure process effectiveness, support leadership decision‑making, and identify opportunities for automation and maturity advancement.
• Ensure regulatory and compliance readiness by maintaining documented procedures, evidencing control execution, supporting audits, and embedding governance requirements into day‑to‑day service management operations.

• Minimum: 4 years Bachelor's Degree in Computer Sciences, Technology, Business, or related field.
• Minimum: 5 years experience in Agile/Scrum Methodologies, Product Management, or related area.
• Minimum: 5 years experience in IT Service Management and/or IT Operations Management, with hands‑on expertise in Service Now and disciplines such as CMDB, CSDM, ITAM, Change Management, Incident Management, and Problem Management.
• Preferred: experience with Service Now SAM Pro and HAM Pro; participation or leadership of a Change Advisory Board or similar governance committee; certifications such as Service Now certifications, CSDM Foundations, and ITIL.

Typical hiring range: $92,600.00 to $ annually. Actual compensation will be determined by experience, skills, and knowledge.

Benefits include: health care, vision, dental, 401(k) with employer match; annual performance bonus; work from home up to 3 days a week; paid parental leave; employee discount programs; paid personal and sick days; 11 paid holidays; education reimbursement.

Equal Opportunity Employer.

Adhere to all applicable laws, regulations, and company policies.

All job duties described may change over time at the company's discretion.