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Service Desk Lead - Hybrid, VIP Support & SLA
Remote / Online - Candidates ideally in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-06-18
Atlanta, Fulton County, Georgia, 30383, USA
Listing for:
Tosca
Full Time, Remote/Work from Home
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Tosca is seeking a Service Desk Manager in Atlanta, GA to transform the supply chain through reusable packaging. The ideal candidate will have 5–10+ years of IT management experience, leading a team of Service Desk Engineers. Responsibilities include handling incident management, driving service improvement, and delivering excellent support for VIP users. A comprehensive benefits package is offered, and the role supports remote work on Mondays and Fridays, with on-site presence required Tuesday-Thursday.
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