User Support Specialist

IT User Support Specialist

We have a career opportunity for a User Support Specialist with experience in Help Desk, computer/equipment deployment, software support and upgrades, and onboarding/offboarding employees. This person will work on a team and play a key role in managing day-to-day operations of providing user support and onboarding support to our 45+ locations throughout the US.

This position has the opportunity to work on a hybrid schedule or full-time in any of Benesch's offices.

• Provide user support by addressing employee questions, troubleshooting hardware and software issues, user login and MFA issues, and escalating complex infrastructure issues as needed.
• Serve as the first point of contact for employees seeking technical assistance via phone or ITSM system. (Help Desk)
• Travel to offices to assist with hardware deployment and infrastructure upgrades (10%-20%).
• Support home office with infrastructure maintenance needs.
• Perform remote troubleshooting through diagnostic techniques and our monitoring platform and determine the best solution based on the issue and details provided.
• Partner with the Software Support team in ensuring the proper tracking of licenses and alerting them of potential needs for firmwide updates, hot fixes, and patches.
• Partner with the Infrastructure group to elevate unresolved issues or assist with initiatives and projects.
• Assist with onboarding and training of new staff in IT systems.
• Assist with documentation of technical solutions.

• B.S. degree in Computer Science, Information Systems or related discipline from an accredited university/college
• Minimum of two years' experience with hardware and software support
• Minimum of two years of Office 365/Teams experience
• Experience in tier 1 help desk support preferred and familiarity with Windows operating systems.
• Ability to prioritize and multi‑task, problem solving skills, and excellent written and communication skills.
• Basic networking and connectivity troubleshooting knowledge.
• Experience with Tanium and PDQ is a plus.

Colorado: $30 — $40 USD

California: $30 — $40 USD

Maryland: $30 — $40 USD

Illinois: $30 — $40 USD

Massachusetts: $30 — $40 USD

Connecticut: $30 — $40 USD

Our benefits package is designed to take care of our employees. Benesch offers a generous paid time benefits plan that increases throughout your career, plus several paid holidays. Our benefits include medical, dental, and vision benefits. We also include company‑paid life insurance, short term, and long‑term disability plans. Benesch offers a 401K plan and profit‑sharing contributions to the 401K plan. From insurance and retirement plans to our wellness programs, we provide employee benefits that meet your wants and needs.

• Career growth that's real with leadership development, training, and clear paths forward
• Strong financial future with up to 9% retirement contribution for benefit‑eligible employees
• Flexibility that works with schedules that support your life
• Time to recharge with generous paid time off and parental leave for benefit‑eligible employees
• Support beyond work through mentorship, hands‑on experience, and opportunities to make an impact from day one

Benesch is an equal opportunity employer committed to a professional, inclusive, and compliant workplace. We follow all applicable federal, state, and local employment laws, including those related to non‑discrimination, pay transparency, and equal opportunity for protected groups such as veterans and individuals with disabilities. This includes adhering to regulations related to equal employment opportunity, non‑discrimination, pay transparency, and any other legislation relevant to the jurisdictions in which we operate.

Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities, or other status protected by federal, state, and local laws.

Benesch is committed to working with and providing reasonable accommodation to…