ServiceNow - ServiceNow HR Service Delivery; HRSD Senior - Tech Cons

Location

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role where you’ll motivate and develop your team, establish and maintain new client relationships, and grow your consulting and leadership skills.

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.
• Bridge the gap between business needs and technical solutions, gathering and analyzing requirements to ensure new implementations meet stakeholder needs.
• Lead Service Now HRSD projects, covering design, configuration, testing, and deployment phases.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers, and testers.
• Provide guidance on Service Now HRSD process implementations and AI‑enabled capabilities such as Now Assist, Employee Works, and Employee Slate.
• Shape AI‑enabled HRSD use cases leveraging conversational AI and personalized experiences.
• Advise clients on responsible AI adoption, governance, data readiness, security, and adoption strategy.
• Lead process and design sessions, facilitate requirements workshops, and deliver high‑quality project artifacts.
• Support management activities including planning, status reporting, budgeting, and risk logging in waterfall and agile models.

• Experience with Service Now HRSD and AI‑enabled HRSD capabilities.
• Knowledge of responsible AI adoption in HRSD (governance, data, security, human‑in‑the‑loop controls).
• Ability to analyze people, process, and technology capabilities and provide leading‑practice recommendations.
• Strong facilitation skills for workshops and design sessions.
• Excellent written and verbal communication, adaptability, problem‑solving, teamwork, and relationship building.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license and willingness to travel.

• Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or a related discipline.
• 2‑4 years of relevant Service Now HRSD project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
  Certified Implementation Specialist – HR Service Delivery; or 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading and supervising teams.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience (certifications are a plus).
• Employee Center and Workplace Service Delivery experience (certifications are a plus).
• Experience with Service Now AI solutions such as Now Assist, Agentic, and AI Control Tower.

Proactive, innovative individuals who demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.

• A comprehensive compensation and benefits package with a base salary range of $102,500 to $187,900 in U.S. locations, and higher ranges for selected metros.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• A hybrid work model that emphasizes client collaboration 40‑60% of the time, with flexibility for remote work.
• A flexible vacation policy that allows you to determine the amount of vacation time you need based on personal circumstances.

EY accepts applications for this position on an ongoing basis. For those in California, additional information is available separately.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.

For assistance with the application process or to request accommodation, please contact EY Talent Shared Services Team.