Application Support Analyst – Intern

Who are we?

We are an automotive logistics startup inside the Atlanta Tech Village. Our digital marketplace connects vehicle shippers with car haulers, and we are on a mission to reinvent vehicle distribution and reduce carbon emissions.

We’re looking for a Junior or Senior college student to join our team as an Application Support Analyst Intern
. This is a hands‑on, paid internship where you’ll work directly with our operations, product, and engineering teams to support and improve the tools that power our business.

You won’t just “watch”—you’ll actually own real tickets, solve real problems, and build real experience
.

• Provide Level 1 application support for internal teams, customers, and carriers
• Troubleshoot issues, elevate when needed, and help resolve user problems
• Manage and respond to support tickets (Jira)
• Assist in creating reports and dashboards to support business decisions
• Help train users on internal tools (TMS & mobile apps)
• Document processes and improve internal knowledge bases
• Work with engineering/product to identify bugs and suggest improvements
• Act as a bridge between technical and non-technical users

• How a startup’s core logistics platform actually operates
• Real‑world debugging and production issue handling
• SQL + data analysis in a business context
• How product, engineering, and operations actually collaborate
• Exposure to tools like AWS, dashboards, and ticketing systems

• Current Junior or Senior pursuing:
  Computer Science or Information Systems
• Basic understanding of:
  • SQL (huge plus)
  • APIs or web applications
• Strong problem‑solving mindset (this matters more than experience)
• Good communication skills (you’ll talk to real users)
• Ability to work independently and figure things out

• Experience with dashboards (Tableau, Quick Sight, etc.)
• Exposure to PHP, Laravel, or any backend framework
• Prior internship or technical support experience

We are proud to offer a competitive salary and benefits. Work from home or in our office at the Atlanta’s startup hub – Atlanta Tech Village (ATV). ATV’s amenities include a playroom, rooftop, unlimited coffee, snacks, and beer (with ). We are just getting started so career opportunities are endless. Carpool Logistics is an Equal Opportunity Employer.