Seasonal Tax Customer Support Agent; Remote

Overview

Immediate Hiring | $13/Hour | Weekly Pay | Seasonal Project

We are urgently hiring Seasonal Tax Customer Support Agents to support customers using a major US consumer tax software platform during peak tax season.

This is a fully remote, work-from-home opportunity for candidates physically located within the United States only.

This is a short-term seasonal project. Candidates must be available to begin training immediately.

• Pay rate: $13.00 per hour
• Weekly pay issued every Friday for approved hours worked the previous week
• Contracts will be issued and managed via Skuad (Payoneer WFM)
• Short-term project
• Training is required before beginning production work
• Training is paid only after successful completion of training, completion of the first production milestones, and passing the required background screening

You will support customers using a leading US consumer tax software platform through inbound phone and chat support.

• Helping customers navigate tax software and complete the next steps
• Assisting customers with locating prior-year returns, amendments, and account information
• Answering product and "how-to" questions
• Troubleshooting login, account, and basic technical issues
• Using scripts, workflows, and knowledge base articles to resolve customer concerns
• Escalating more complex tax or technical questions to the appropriate team
• Maintaining accurate notes and case documentation
• Handling sensitive financial and personal information securely
• Delivering professional, empathetic customer support at all times

To qualify, you must have previous customer support experience and experience using or supporting consumer tax software such as Intuit Turbo Tax, H&R Block, Tax Act, or similar.

• Navigating tax return steps
• Helping customers find prior-year tax returns
• Supporting customers through inbound phone and chat
• Troubleshooting product and account issues
• Explaining product features and next steps clearly
• Working with sensitive customer information in a secure environment

• Professional customer support experience, or
• Personal experience using tax software and helping others navigate it

Applicants must:

• Be physically located in the United States
• Be legally authorized to work in the United States
• Be at least 18 years old
• Have a High School Diploma, GED, or equivalent
• Have fluent or native-level English communication skills
• Have previous remote work experience
• Be available to start training immediately
• Be comfortable working evenings, weekends, and flexible shifts if required
• Be willing and able to pass a background screening

You must have all of the following:

• Windows 11 desktop or laptop
• Apple or macOS devices are not permitted
• Intel Core i5 processor minimum, 7th Generation or newer strongly preferred
• Minimum 8 GB RAM
• Wired internet connection
• Wi‑Fi-only setups are not permitted
• USB headset with microphone
• Reliable power and internet suitable for uninterrupted work
• Ability to use secure browser and VPN systems if required
• Quiet, dedicated workspace free from interruptions

You cannot move forward in the hiring process unless you complete the mandatory pre-screen questionnaire.

Applications that do not include a completed questionnaire will not be reviewed.

Because we are hiring urgently, candidates who complete all required steps quickly will be prioritized.

• Submit your application and resume
• Complete the mandatory pre-screen questionnaire
• Complete and pass the required background screening
• Begin training immediately if selected

Job Description

If you experience technical issues during the application process or have role-related questions after reviewing the full job description, please contact:

hrintuitbal

Please include "Seasonal Tax Support" in the subject line.