Sr. Manager, Core Business Systems

## Sr. Manager, Core Business Systems Apply locations:
Iowa - TMG Home Office:
Dallas, Texas:
Chicago, Illinois:
New York, New York:
Raleigh, North Carolina time type:
Full time posted on:
Posted Yesterday job requisition :
R-100228
** Department:
** Information Technology
*
* Job Description:

** The Senior Manager, Core Business Systems is responsible for leading the delivery, support, and continuous improvement of enterprise applications that power core business and insurance operations, with Guidewire as the primary platform for policy administration, billing, and claims. The scope also includes HRIS, financial systems, enterprise content management, and related business platforms. This role combines hands-on execution leadership, operational discipline, business partnership, and people leadership, including management of a team of direct reports.

The Senior Manager owns delivery outcomes across enhancements, releases, production support, risks, dependencies, quality, and business value. Working closely with business stakeholders, IT partners, vendors, and delivery teams, this leader ensures Guidewire and other core systems are stable, scalable, secure, efficient, and aligned with organizational priorities. The ideal candidate brings strong experience managing enterprise systems in a complex environment, builds capable teams, drives continuous improvement, and creates clear operating routines that improve reliability, transparency, and execution.
** Work Arrangement:
*** Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‐office days.
** Accountabilities:
** Application Delivery and Execution
* Lead the end-to-end lifecycle of key business systems, including Guidewire enhancements, releases, upgrades, integrations, and production support.
* Own delivery outcomes across scope, schedule, quality, risks, dependencies, team capacity, and measurable business value.
* Partner with business stakeholders, product owners, vendors, and delivery teams to ensure requirements are well-defined, prioritized, and effectively executed.
* Provide day-to-day oversight across delivery activities, ensuring priorities reflect business objectives, operational needs, and available capacity.
* Coordinate integrations across Guidewire, internal and external platforms, data flows, APIs, vendor systems, and enterprise services.
* Stay close to the work by understanding delivery status, removing blockers, supporting issue resolution, and helping teams navigate complex implementation challenges.

Operational Excellence and Governance
* Ensure system stability, availability, performance, and reliability through effective oversight of operational processes and team execution.
* Oversee incident, problem, and change management processes, including root cause analysis, corrective actions, and prevention of recurring issues.
* Establish and maintain clear metrics, dashboards, routines, and reporting to track system uptime, defect trends, backlog health, release readiness, service quality, and operational risk.
* Drive continuous improvement in system efficiency, automation, support models, release discipline, and user experience.
* Ensure adherence to IT governance, architecture standards, security practices, compliance requirements, audit controls, and change management expectations.
* Promote disciplined execution through clear documentation, repeatable processes, defined ownership, and effective decision-making routines.

People Leadership and Team Development
* Lead, mentor, and develop a high-performing team of developers, analysts, administrators, and configuration specialists.
* Set clear expectations for delivery, quality, accountability, collaboration, documentation, and stakeholder engagement.
* Manage team capacity, resource planning, skills development, performance feedback, and prioritization of work.
* Coach team members through complex delivery and support situations, helping them strengthen technical judgment, business understanding, and execution discipline.
* Build a culture of accountability, continuous learning, operational…