Vice President; Infrastructure Engineer

Job Description

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

• Support the standup, configuration, and implementation of Service Now's Discovery, Configuration Management Database (CMDB) and solutions to interface with other IT Service Management (ITSM) modules.
• Review the integration of information into the CMDB from Service Now Discovery, ensuring accuracy and consistency.
• Coordinate discovery efforts across multiple regions.
• Perform discoveries and troubleshoot access issues for discovery.
• Leverage Management, Information and Discovery (MID) servers for integration and automation.
• Ensure all organizational policies and procedures are followed for all processes and application improvement efforts.
• Working directly with Data Stewards across IT regions and domains to coordinate scans and remediate issues.
• Remote work may be permitted within a commutable distance from the worksite.

• Bachelor's degree or equivalent in Applied Computer Science, CIS, MIS, Engineering (any), or related: and 5 years of progressively responsible experience in the job offered or a related IT occupation.
• Must include 5 years of experience in each of the following:
  Utilizing knowledge of Service Now Discovery and CMDB and understanding Discovery module of both Service Now and BMC Helix Discovery (ADDM);
• Utilizing Unix and Windows scripting (Python, shell, Power Shell, JavaScript), Pattern Designer to collect and parse system data, build custom probes, and extend discovery patterns;
• Understanding of SAN/NAS storage and TCP/IP Networking to perform accurate discovery, troubleshoot connectivity issues and model relationships in Service Now CMDB;
• Utilizing troubleshooting across SSH, WMI, SNMP, JDBC, REST and cloud APIs;
• Engineering, designing and developing solutions on the Service Now platform including integrations with third party APIs using SOAP, REST, XML, and JSON.
• The Employer will accept 3 years of study toward a U.S. Bachelor’s degree, plus 2 years of IT experience as meeting the degree requirement.
• 10% domestic travel required, as necessary.

We support our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

Shift: 1st shift (United States of America)

Hours per Week: 40