Development Operations Analyst

At The Obama Foundation, our mission is to inspire, empower, and connect people to change their world. We seek to build an active democratic culture where people are equipped and motivated to make change in the communities where they live, work, and play. Right here on the South Side of Chicago, we’re building a home for this vision, a global center for change with a range of opportunities - coordinated programming, community outreach events, educational moments, and more - that invite visitors from down the block or across the globe to turn hope into action.

Achieving our ambitious goals starts with an exceptional team built on our Hope to Action Values - Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope. A Framework that anyone, anywhere, can use to build trust, activate participation, and expand opportunity in their community.

The Development Operations Analyst will serve as a member of the Development Operations team. The Analyst is responsible for ensuring the efficient and timely entry of up-to-date donor information, while also providing essential day-to-day functional support and internal customer service to our rapidly growing fundraising team. You will ensure that our frontline fundraisers have the data and system support they need to succeed.

As a versatile member of the Operations team, you will plug into various workflows—from Salesforce data entry to prospect research and assist with gift processing and grant agreements—ensuring that our internal processes run smoothly and our data remains pristine. As the Development Operations Analyst, you’ll be reporting directly to the Senior Director, Development Operations.

• Operational Surge Support:
  Provide agile support across Development Operations work streams; serve as a trained backup for gift processing and grant agreement workflows to ensure no lapses in coverage during peak fundraising cycles.
• Data Workflow Enhancement:
  Collaborate with the Database and Central Development teams to audit, update, and optimize Salesforce reports and campaigns, identifying opportunities to automate or streamline manual entry.
• Cross-Functional Integration:
  Maintain up-to-date knowledge of gift management procedures and agreement protocols to assist primary owners with data reconciliation and record integrity.
• Data Stewardship:
  Accurately record and maintain donor and prospect information, ensuring high data quality across the CRM.
• Prospect Due Diligence:
  Perform due diligence checks and basic research on donors and prospects to support the frontline fundraising teams.
• Performs other duties as assigned.

• Team Enablement:
  Fundraisers report high satisfaction with the speed and accuracy of operational support provided.
• Data Accuracy:
  Salesforce records are updated promptly, with a low error rate in biographical and gift-related data entry.
• Seamless Coverage:
  Successful completion of cross-training, allowing for turnkey backup support during staff absences or year-end fundraising peaks.
• Workflow Efficiency:
  Support the optimization of daily tasks, helping to identify ways to make Salesforce entry faster and easier for the whole team.
• Documentation:
  Accurate documentation of manual and automated database entry workflows is created and maintained.

• A Service Mindset: A genuine desire to support others and a "no task is too small" attitude.
• Technical Aptitude:
  Comfort learning new software quickly; prior exposure to Salesforce or a similar CRM is a plus, but not required if you are a fast learner.
• Detail Orientation:
  Exceptional accuracy in data entry and record-keeping; you enjoy "getting the details right."
• Organizational
  
  Skills:
  
  The ability to manage multiple small tasks simultaneously while staying focused on deadlines.
• Strong Communication:
  Excellent written and verbal skills, with a focus on being helpful and clear in a remote work environment.

The salary range for this role is between $51,965 and $64,980.

This is a remote role based in Chicago.

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