Sr. DW Production Support Lead; -Prem and Azure-Remote

Sr. DW Production Support Lead (On-Prem and Azure)

Chicago, IL (100% REMOTE ROLE) 12 Months

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently

• Must have 8+ years of experience in DW Production Support
• Should be good in Azure, Databricks, AND SQL;
  Having Informatica knowledge will be an advantage.
• Should have experience in leading production support for multiple DW applications both on-prem and cloud
• Managing teams spread across various regions.
• Can be from any domain but preferred from Tax/Audit/Advisory experience, not a must
• Drive customer satisfaction across incidents and projects
• Establish daily, weekly, and monthly governance structure with team members and customers and ensure that periodic account reviews are conducted, and critical issues are reported and addressed
• Manage demand forecasting and report demand fulfillment against the forecasted demand
• Mentor, train, and supervise staff.
• Participate in Continuous Improvements Initiatives
• Monitor and control delivery of a committed set of SLAs and Key Measures for a portfolio of customer applications cutting across various customer business lines
• Must have knowledge of Service Now, Jira