Manufacturing Business Systems Analyst

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, Timber Tech®, AZEK® Exteriors, Versatex®, fermacell®, and Stru Xure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally.

Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit

Job title: Manufacturing Business Systems Analyst

Job Location: Chicago, IL 60601. Employer allows remote work for this position.

Job duties: Analyze engineering and business date processing problems to develop new business processes and implement solutions to complex applications problems. Support stakeholders to prepare return-on-investment analyses and business cases for project review and approvals to aid in decisions on system implementation. Assess the usefulness of existing application systems. Provide staff with ongoing assistance solving computer-related problems for Manufacturing applications. Troubleshoot program and system malfunctions through root cause analysis and determine appropriate solutions to restore normal functioning.

Update configuration to improve workflow, working with developers to ensure adequate end user testing and acceptance. Consult with business stakeholders to identify opportunities to optimize existing processes and technologies, ensure agreement on system principles, and assess new technologies and business solutions. Coordinate support escalation, communication with business, service desk, and technical teams. Support cross-functional issues investigation, testing, and resolution. Interface with internal / external auditors during SOX audits.

Ensure that all Information Systems Helpdesk Service Level Agreements and metrics are adhered to. Research and identify appropriate solutions to optimize and develop programs that meet staff requirements. Develop, document, and revise functional specifications from business requirements for the development team. Develop training and process documentation to work with new functionality and projects for staff. Use the computer in the analysis and solution of business problems for medium sized projects from definition through implementation.

Communicate issues, enhancement, project status to business stakeholders and management. Work closely with relevant business teams to recommend business process changes based on knowledge of manufacturing solutions and best business practices. Provide staff with ongoing assistance solving computer-related problems for Manufacturing applications. Assist users in determining the best methods for data reporting.

Travel: Travel required to various worksites around the US at least 1x/ quarter.

Requirements: Bachelor’s degree in Management Information Systems, Information Technology, or related plus 5 years of experience in designing, configuring and implementing Manufacturing Execution (MES) and Quality Management Systems (QMS), and business partnering or related. Requires skills and experience to involve:

• Deep expertise in Manufacturing Execution Systems (MES) and Enterprise Resource Planning Systems.
• Strong business partnering capabilities and analytical skills.
• Demonstrated experience working alongside manufacturing operations.
• Strong understanding of current manufacturing practices.
• High-level experience with data reporting tools, configuration and customization of applications, functional specification writing, root cause analysis, helpdesk ticketing, and service level agreement (SLA) monitoring.
• Demonstrated understanding of Quality Systems Wonderware (a SCADA/HMI software) and PLC (Programmable Logic Controllers).

As of the date of this posting, a good faith estimate of the current pay scale for this position is $148,000 to $150,000.…