Infrastructure Engineer

Job Title:

Infrastructure Engineer - Working

Location:

USO-Information Tech Services

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

This is a professional (working) level position responsible for maintaining the operation of select WAN and Optical related network services according to higher education system policies and procedures. The position coordinates and implements network software and hardware upgrades of varying complexity. The position troubleshoots and resolves WAN/Optical performance, connectivity, and related network problems of varying complexity. This position is based on-site and does not offer remote work options.

The position is critical as it supports students and staff across all University System of Georgia (USG) and Georgia Department of Education (GaDOE) institutions. The Infrastructure Engineer ensures that the technological needs of these stakeholders are met efficiently, contributing to a seamless educational and administrative experience.

• Responds to network service interruptions.
• Installs new network devices.
• Designs, implements and manages WAN and Optical infrastructure.
• Works with vendors to obtain quotes and procure parts, supplies and equipment.
• Schedules network maintenance.
• Configures and troubleshoots networking equipment.
• Monitors network utilization trends, gathers statistics, and analyzes data for proactive network capacity planning.
• Provides consultation, technical expertise, information and support to central office staff, USG institutions and other customers.
• Designs, implements, and manages enterprise data, voice, optical, and wireless networks.
• Works as a member of a 24 hour on‑call rotation for network emergencies and outages.
• Performs related duties as assigned.

• Baccalaureate degree preferred, or equivalent combination of education, training, and experience.
• Over three years of related experience required.

• Knowledge of project management principles.
• Knowledge of networking/routing infrastructure and protocols.
• Knowledge of Board of Regents policies and procedures.
• Skill in collaborating with multiple constituents.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.
• Ability to respond diplomatically to sensitive and critical issues.
• Ability to effectively multi-task.

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.

The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status as required by applicable state and federal laws.

For questions or more detailed information regarding this policy, please contact the University System Office Human Resources at . Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.