Customer Enablement Delivery Manager

Apply prior to the end date:
July 25, 2026

As a Customer Enablement Delivery Manager, you will design and build digital, automated learning programs that educate our customer base  will act as a principal architect for our tech‑touch and asynchronous learning pathways, moving us away from reactive help‑center articles and building engaging, digital learning ecosystems. Your work will help customers see value faster, reduce their need to call support, and partner seamlessly with live Customer Enablement teams to create a unified learning journey.

• Digital Education Strategy (35%)
  • Design and build scalable digital learning programs such as online academies, automated onboarding paths, and on‑demand webinar series for our Enterprise, SMB, and Government customers.
  • Partner with the Customer Enablement Supervisor and live training teams to ensure digital content complements human‑led education efforts.
• Onboarding & Product Adoption (25%)
  • Partner with Product teams to build automated education directly into the customer’s first 60 days.
  • Create specialized digital training tracks that enable customers to set up and leverage our software independently, supporting long‑term success.
• In‑App Learning & Digital Integration (25%)
  • Collaborate with Digital CX and Product teams to bring helpful guides and tutorials directly inside our software.
  • Build a seamless digital customer experience where training is delivered precisely when customers encounter obstacles.
• Measuring Success & ROI (15%)
  • Track the effectiveness of automated and digital training programs.
  • Analyze data to prove that engagement with digital learning pathways reduces support tickets and increases platform usage.
• Strategic Impact & Authority
  • Shape our digital and in‑app enablement strategy.
  • Act as the digital readiness guide during software updates or complex compliance feature releases to prevent spikes in support calls and customer frustration.

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work, military, or specialized training.
• Scaled Education
  
  Experience:
  
  Background building digital customer academies, automated learning journeys, and on‑demand content.
• Business & Revenue Focus: Understanding of how scaled customer education reduces support costs, drives adoption, and improves retention.
• Digital Adoption Tools: Experience with in‑app guides, pop‑ups, and walkthroughs using platforms like Pendo, Walk Me, or similar.
• Data‑Driven Problem Solving: Ability to use product usage data and support tickets to identify pain points and develop automated training solutions.
• Cross‑Functional
  
  Collaboration:
  
  Proven ability to work closely with Product, Support, and Customer Success teams to deliver a blended learning experience.

• Experience in a Product‑Led Growth (PLG) or Tech‑Touch Customer Success environment.
• Deep knowledge of Customer Learning Management Systems (LMS) such as Skilljar, Docebo, or Absorb.
• Background in instructional design for B2B SaaS or complex hardware/IoT products.
• Experience leveraging customer health scoring and telemetry data to trigger automated learning emails or in‑app messaging.

In this hybrid role, you’ll work from home and a minimum of three days per week in the office, as directed by your manager. Employees must comply with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits include medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance. We offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance, tuition assistance, and other incentives.

Compensation is incentive based with the potential to earn more. The annual salary range for the Illinois location(s) is $94,500.00 – $.