Tech Support Associate III – SaaS & AI; Chicago

Chicago, United States | Posted on 07/08/2026

seo Clarity isseekinga technically curious, customer-focused Technical Support Associate III (Chicago-based ONLY) to join our growing Technical Client Support team in our downtown Chicago office.

Whether your background includes enterprise SaaS, SEO, APIs, AI, or technical customer support,we'relooking for someone who'seager to grow, solve meaningful problems, and help customers get the most out of our platform.

Ifyou'rethe type of person who loves figuring out why something works (or why itdoesn't), enjoys turning technical complexity into simple solutions, and gets excited about learning emerging technologies, this role was built with you in mind!

Technical Support Associate III(Chicago-based) Perks & Benefits

• Competitive Compensation: $55k to $60k annually
• Robust Benefits Package: a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
• Perks That Support You: a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together.
• Snack & Beverage Fuel: a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day.
• In-Office, Hybrid Schedule by Design: Ourteam comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved to focus on remote work. Explore building amenities and photos HERE
• Convenient Downtown Access: easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station.
• On-Site Dining & Everyday Convenience: enjoy access to Market Creations, a convenient on-site café/restaurant, along with lobby services including a sundry shop, ATM, and Fed Ex Office.
• Modern Building Amenities: the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection.
• Fitness & Commuter-Friendly Perks: tenants have access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage.
• Community & Tenant
  
  Experience:
  
  tenant programming, shared amenity spaces, and unique building features such as its on-sitebeehivesustainability program.

Technical Support Associate III (Chicago-based)
Requirements

• Bachelor's degree in business, Information Technology, Computer Science, Marketing, Communications, or related field .
• 3+ years of experience supporting customers in a SaaS, software, technology, or other client-facing technical environment where problem-solving and customer communication were key responsibilities.
• Demonstrated ability to investigate technical issues, think critically through complex problems,identify root causes, and drive solutions rather than simply escalating challenges.
• Exceptional verbal and written communication skills, with the ability to confidently explain technical concepts to both technical and non-technical audiences, including enterprise-level customers.
• A strong senseof ownership and accountability with a proactive mindset that follows issues frominitialdiscovery through successful resolution.
• Excellent organizational and time management skills with the ability to prioritize multiple customer requests, projects, and competing deadlines in a fast-paced environment.
• A collaborative approach with experience partnering across cross-functional teams such as Product, Engineering, Customer Success, or Operations to deliver exceptional customer outcomes.
• Genuine curiosity, technical aptitude, and a passion for continuously learning new technologies, software platforms, and emerging AI innovations.
• Previous experience supporting enterprise SaaS software or cloud-based technology platforms.
• Exposure to APIs, integrations, web technologies, or software implementation projects.
• Familiarity with AI-powered tools, automation platforms, large language models (LLMs), AI knowledge bases, or emerging agentic AI technologies.
• Experience working with SEO, digital marketing platforms, website analytics, or search technologies.

Technical Support Associate III (Chicago-based)
Responsibilities

• Serve as a trusted technical advisor for enterprise SaaS customers by diagnosing platform issues, answering complex product questions, and delivering timely, thoughtful solutions that create exceptional customer experiences.
• Investigate, troubleshoot, and resolve customer-reported technical issues by analyzing platform behavior,identifying root causes,validating solutions, and ensuring issues are fully…