Director of Eligibility Operations

Director of Eligibility Operations

Liviniti is a 100% pass-through, transparent pharmacy benefit manager built on genuine alignment with the clients and members we serve. We do not retain rebates or practice spread pricing. Our model is designed so that our success is directly tied to our clients' outcomes. We are growing and investing in the people and infrastructure that will take us there.

We are looking for a Director of Eligibility Operations to own our eligibility function end to end. This is a senior leadership role responsible for product roadmap, platform integrity, operational performance, and cross-functional coordination across technology, adjudication, implementation, and client teams. You will be joining during an active period of platform development and migration, and will be expected to contribute to operational readiness and stability from day one.

The Director of Eligibility Operations is required to perform the following duties and professionally undertake the following responsibilities:

Product and Roadmap

Own the eligibility product roadmap, annual planning, and enhancement prioritization. Translate client and operational requirements into development-ready specifications. Own benefit-level configuration oversight and vendor integration strategy. Identify automation and AI-assisted workflow opportunities within the eligibility function.

Platform and Migration

Own the eligibility function's contribution to platform migration initiatives, including testing sign-off, migration validation, and post-go-live stability. Track and submit enhancement requests with documented business impact, following through from submission to delivery. Represent eligibility in platform governance and change control processes.

Operations and Performance

Own error trend reporting, SLA tracking, and root cause analysis for recurring defects.

Serve as the senior escalation authority for eligibility issues beyond the Manager and Analyst layers.

Own Tier 2 support accountability; support Tier 3 resolution in coordination with the technology team.

Keep the team's work visible to leadership through dashboards, reporting, or equivalent tools.

Leadership and Cross-Functional Impact

Provide strategic oversight to the EDI/Eligibility Manager and maintain ultimate accountability for team performance and quality. Partner with Client Experience, Implementation, Adjudication, and QA teams on eligibility-related escalations and initiatives.

Represent the eligibility function in client conversations and cross-functional leadership discussions
What We Are Looking For

Required

10 or more years in healthcare eligibility, EDI operations, or PBM/health plan benefit administration.

Expert knowledge of X12 834 and 270/271 transaction sets with hands-on troubleshooting experience.

Working SQL proficiency and familiarity with Snowflake or comparable cloud data platforms.

Demonstrated experience owning or leading an eligibility or EDI function at a senior level.

Experience managing operational continuity through active platform migrations or system transitions.

Proven ability to lead through influence and own a product roadmap.

Strong communicator across technical and non-technical stakeholders, including clients and executives

Preferred

Transparent or pass-through PBM experience.

Familiarity with claims adjudication and eligibility management platforms.

Background in product ownership, business systems analysis, or eligibility program management.

Experience with Jira, Zendesk, Azure Dev Ops, or similar ticketing and workflow tools.

URAC or NCQA operational compliance experience

Our benefits package is deigned to keep our employees happy and healthy - physically, mentally and financially.

Medical, Dental Vision insurance

Disability and Life insurance

Employee Assistance Program Remote work options

Annual Reviews and Development Plans Retirement Plan with company match immediately 100% vested.

Liviniti, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liviniti, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Liviniti, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti, LLC employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V

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