Service Desk Technician

Job Description

Asset Mark is a leading provider of investment and consulting solutions. We are seeking a Service Desk Technician to troubleshoot and resolve customer system and application issues for both office and remote users.

• Resolve or delegate incoming support requests via ticketing queue, walk‑ups, direct emails, calls or chats.
• Monitor the support request queue and ensure all work is ticketed.
• Write and edit technical documentation for knowledge sharing.
• Perform repairs, upgrades, updates, and maintenance of PC hardware, software, and printers.
• Support infrastructure and office networking.
• Manage IT inventory and order new equipment and software as needed.
• Investigate new technology solutions to enable more effective business processes.
• Troubleshoot minor network issues and escalations as needed.
• Review security and operational logs for abnormal events.
• Work with other IT staff to implement software builds, system upgrades, software patches, and new technologies.
• Set up and move company computing equipment and ship hardware to remote workforce.
• Possible travel to remote offices for maintenance and large office moves.
• Identify trends in the environment and propose proactive solutions and communications.
• Report project work to manager on a regular basis.

• Minimum 5 years’ experience in a Desktop/Customer support position.
• Management and configuration of multiple Operating Systems including Windows and macOS.
• Strong Microsoft Office / 365 experience.
• Hands on Intune, Intune Policies, and Group Policy Objects.
• Hands on software packaging and script deployment.
• Experience with computer setup and minor repair (remove and replace hard disk, memory, etc.).
• Excellent troubleshooting, communication, and customer‑focus skills.
• Self‑motivated, team‑oriented, positive “can‑do” attitude.
• Ability to work in a technical team environment and interact with all levels of management.
• Experience in Active Directory, especially managing group policies.
• Endpoint Management and security including OS deployment, patching, application updates, and vulnerability management.
• Experience working with Zoom Rooms.
• Knowledge of systems hardening and security principles.

Base Salary: $75,000 – $85,000. Eligible for additional variable incentive compensation and competitive benefits.

Asset Mark is an Equal Opportunity Employer. Candidates must be legally authorized to work in the US; visa sponsorship is not available.