Remote Marketing Content & Client Success Specialist

Client Success Specialist – Touchpoint Labs

This role is 100% in English. All internal and external communication. Fluent professional English is required.

Touchpoint Labs is seeking a Client Success Specialist to join our team. In this role, you will support clients throughout their journey, helping them achieve their business goals by providing clear guidance, training, and solutions using our advanced sales, marketing, and support software platform, as well as related technologies.

• Build strong relationships with a portfolio of Touchpoint Labs clients, understanding their objectives and helping them achieve measurable improvements in their business.
• Operate and become proficient in Touchpoint Labs’ software platform and a variety of other technologies, determining the best tools for each client scenario.
• Simplify complex concepts and processes, creating clear and concise training materials, including videos and documentation, to enable client success.
• Design and deliver engaging training sessions, including one‑on‑one and group webinars, to educate clients on best practices and platform features.
• Continuously evaluate client progress, adapting training and support to meet diverse learning styles and needs.
• Collaborate with internal teams across Product, Marketing, Sales, Onboarding, and Client Success to gather insights and develop effective educational resources.
• Proactively identify opportunities to improve client outcomes and implement solutions that drive results.
• Respond to client inquiries via email, video, and other communication channels in a timely and professional manner.
• Contribute to the ongoing development and refinement of client success processes and training programs.

• Strong problem‑solving skills and the ability to break down complex topics into actionable steps.
• Excellent verbal and written communication skills, with a direct and professional approach.
• Experience in client support, training, or education, preferably in a technology‑driven environment.
• Ability to manage multiple tasks, prioritize effectively, and work independently.
• Comfortable using a variety of digital tools and platforms (e.g., Zoom, Screencast‑O‑Matic, Shopwindow, Happy Scribe, Spatial).
• Motivated to understand client perspectives and deliver tailored, impactful solutions.
• Self‑starter with a passion for building systems and processes that drive client success.

• Experience creating training materials and delivering virtual training sessions.
• Familiarity with sales, marketing, and support software platforms.
• Ability to synthesize feedback and data into actionable insights.

Touchpoint Labs is a fast‑growing, innovative, early‑stage technology company. Our software gives small and local businesses the same marketing capabilities traditionally only enjoyed by the big brands. We believe local businesses & organizations should have the same access to technology and techniques to communicate & compete like big brands and do it better. Our mission is to ensure small businesses can be competitive so our local economies and communities can be healthy.

Remote (Ukraine)

Are you an innovative engineer looking to make a real impact? At Touchpoints, we’re revolutionizing how local businesses compete in the digital age. Join us in our mission to level the playing field and strengthen communities through innovative and future‑thinking technology and systems.

• Design and implement innovative features for our Touchpoint Sales & Marketing Platform.
• Collaborate with a team of passionate engineers to solve complex challenges.
• Contribute to the architecture and scalability of our solutions.
• Drive the adoption of best practices in software development.
• Mentor junior team members and foster a culture of continuous learning.
• Analyze and comprehend complex existing codebases.
• Identify areas for improvement and extension in current systems.
• Plan and implement solutions that extend existing functionality elegantly—focusing on minimizing complexity & avoiding duplication.
• Design APIs.
• Refactor and optimize code to support…