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Remote IT Help Desk Specialist
Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-27
Chicago, Cook County, Illinois, 60290, USA
Listing for:
Socket.dev
Contract, Remote/Work from Home
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Terrestris is seeking a Temporary Remote Help Desk Specialist to support the IRS Criminal Investigation division. The role focuses on remote user support, account management, and ticketing across over 4000 users nationwide.
Responsibilities include troubleshooting hardware and software issues, guiding users through self-service options, and documenting resolutions in ticketing systems. Candidates should have 1–2 years of IT help desk experience and strong customer service skills.
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