Technical Solution Specialist Job Atlanta Georgia USA,IT/Tech

Technical Solution Specialist

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we're growing rapidly and committed to delivering meaningful impact.

If you're passionate about shaping the future of work, we'd love to hear from you.

At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy.

What is the opportunity?

We're looking for a Technical Solution Specialist with strong hands-on expertise in virtual desktop infrastructure (VDI), cloud platforms, and enterprise lab environments to join our team. This role is focused on owning, maintaining, and evolving Omnissa's internal lab environments, which are critical for product validation, solution testing, enablement, and customer demonstrations. As a Technical Solution Specialist, you will be responsible for the health, scalability, and advancement of internal lab platforms, ensuring they closely reflect real-world customer environments.

You'll work across multiple technologies—including Horizon, Workspace ONE, cloud platforms, and supporting infrastructure—to deliver reliable, high-performing lab capabilities. This role requires both operational excellence (Day 2 operations) and forward-looking innovation, helping expand lab capabilities to support new products, integrations, and use cases.

What will you do?

Own and manage internal lab environment supporting Omnissa solutions, including Horizon, Workspace ONE, and related platform components.
Perform Day 2 operations across lab infrastructure, including monitoring, patching, upgrades, and issue resolution.
Maintain and enhance Horizon environments across multiple platforms:

vSphere / vCenter
AWS Work spaces Core
Microsoft Azure
Nutanix
Emerging platforms (e.g., Open Shift, Open Stack as applicable)

Manage and support key Horizon components including:

Horizon Universal Console
Unified Access Gateway (UAG)
App Volumes
RDSH environments
Thin App

Administer and troubleshoot Workspace ONE components, including:

UEM / Device Management
Access and Identity services
Hub Services and Connectors
Mobile Threat Defense integrations

Oversee gold image lifecycle management (creation, maintenance, optimization, and versioning).
Manage application packaging and delivery across lab environments.
Maintain identity and directory integrations, including Active Directory and Microsoft Entra .
Administer cloud infrastructure and services via Azure Portal and other cloud platforms.
Support and maintain networking configurations, including load balancing, routing, and security components such as F5, NSX, and firewalls.
Monitor lab health and respond to operational alerts and patching workflows (e.g., ticket-driven updates).
Ensure lab environments remain stable, current, and aligned with latest product releases and architectures.
Create and maintain technical documentation (e.g., Confluence), ensuring accuracy and usability for internal stakeholders.
Partner with Engineering, Product, and Field teams to validate new features, integrations, and architectures in the lab.
Continuously identify opportunities to expand, automate, and improve lab capabilities to increase efficiency and scalability.

What will you bring to Omnissa?

5+ years of experience in VDI, endpoint management, or enterprise infrastructure environments
Strong hands-on expertise with VMware Horizon / Omnissa Horizon platforms and supporting components
Experience managing vSphere /…