Field Support Technician

Job Title

Clayco is seeking a dynamic IT professional for a role that offers fast-paced technical work with opportunities for travel across the United States.

• Provide day to day support to our remote jobsites
• Prioritize problems and incidents and escalate to internal teams
• Basic knowledge of Microsoft products (Windows, Office)
• Physical installation of Meraki networks
• Physical installation of full site mesh networks
• Satellite communication installation
• Basic knowledge of Cisco AV room kits (Webex)
• Basic understanding of design and construction delivery process
• Create and document training materials and knowledge articles
• Provide training on software, hardware, and systems to Clayco team members
• Preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Perform post-resolution follow-ups to requests and incidents
• Manage printer hardware and software throughout our jobsites
• Provide feedback on recurring incidents to engineering and development teams
• First line of troubleshooting for remote networks
• Adaptive and willing to learn business processes
• Self-starter with the ability to work without direct supervision
• Effective communication skills and deductive reasoning ability
• Work with the service desk, device support, engineering, VDC, and development teams to determine and resolve problems received from clients local and remote
• Work with ISP vendors and managed services support partners to resolve technical problems
• Perform regular health checks on equipment at remote sites
• Use diagnostic utilities, knowledge bases, and internet resources to document and create troubleshooting processes that can be utilized by others
• Provide technical assistance for project planning and support
• Identify and inform leadership of recurring incidents
• Contribute to company vision and direction by helping improve technical practices

• 1 to 4 years of experience in IT
• 60% plus travel
• Ability to use hand and power tools
• Lift and move heavy objects (50+ lbs)
• Service industry experience
• Strong interpersonal and communication skills
• Basic MS Office Suite/iOS support
• Experience using enterprise ticketing system (Service Now)
• Knowledge of AV solutions
• Experience with cellular technologies (cradle points, hotspots)

• Our clients and projects are nationwide – travel will be required
• No other builder can offer the collaborative design-build approach that Clayco does
• We work on creative, complex, award-winning, high-profile jobs
• The pace is fast!
• This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.

• 2025 Best Places to Work – St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal
• 2025 ENR Top 400 – Top Data Center Contractor (Top
  3)
• 2025 ENR Top 100 Design-Build Firms – Design-Build Contractor (Top
  5)
• 2025 ENR Top 100 Green Contractors – Green Contractor (Top
  3)

• Discretionary annual bonus: subject to company and individual performance
• Comprehensive benefits package including: medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!

• The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: education, qualifications, skills, training, experience, certifications, internal equity, and location. It is not typical for an individual to be hired at or near the top of the range for the role and compensation decisions are dependent on the facts and circumstances of each case.
  
  The Clayco nationwide salary range for this position is approximately $55,000 - $65,000 +/- annually (not adjusted for location).