AI Interaction Designer ​/ AI Experience Architect

AI Interaction Designer / AI Experience Architect

Location:

Chicago, IL

We are seeking an experienced AI Interaction Designer/AI Experience Architect to join our team. In this role you will be instrumental in designing and optimizing conversational AI experiences for our B2B AI platform. You will combine technical expertise in AI systems with strong user experience design test skills to create intuitive, effective AI interactions that drive business value.

• Design, develop, and curate high-quality question-answer pairs to train our B2B AI systems on proprietary data
• Create comprehensive prompt libraries tailored to different personas, use cases, and business contexts
• Drive AI adoption across the organization through effective prompt engineering and user experience design
• Analyze AI interaction patterns and optimize conversation flows based on user feedback and performance metrics
• Collaborate with data science, product, and business teams to align AI capabilities with business objectives
• Document best practices for AI interaction and establish standards for prompt engineering
• Conduct regular testing and quality assurance of AI responses and conversation flows

Required Qualifications

• 3+ years of experience in UX design, conversation design, or related field with focus on AI/ML systems
• Demonstrated expertise with multiple conversational AI models (e.g., GPT-4, Claude, Llama, Bard)
• Proficiency in SQL for database querying and data analysis
• Experience creating training datasets for machine learning models
• Strong understanding of prompt engineering techniques and best practices
• Excellent written communication skills with ability to craft clear, concise, and contextually appropriate content
• Experience designing for different user personas and business contexts

Preferred Qualifications

• Background in natural language processing (NLP) or computational linguistics
• Experience with RAG (Retrieval-Augmented Generation) systems
• Knowledge of semantic search and vector databases
• Familiarity with AI evaluation frameworks and metrics
• Experience in B2B software environments
• Portfolio demonstrating successful AI interaction design projects

• Creative problem-solver with strong analytical thinking
• Detail-oriented with excellent quality control
• Ability to translate complex technical concepts into user-friendly experiences
• Collaborative team player who can work effectively with technical and non-technical stakeholders
• Passion for emerging AI technologies and their practical applications
• User-centered design approach with empathy for end-user needs

We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at

Benefits

• Great community: a welcoming culture with in-person and online social events, charitable initiatives and active colleague groups and networks
• Broader impact: volunteer time and charity match funding
• Career opportunity: bespoke training and learning, mentoring platforms and access to courses; internal job moves encouraged
• Time off: generous PTO and holidays, birthday leave, and remote work flexibility
• Competitive benefits, including 401k match, health, vision and dental insurance, parental leave and an ESPP
• Wellbeing support through EAP, mental health resources, and wellness tools
• Recognition programs and opportunities to collaborate globally

The salary range for this role is $140,000- $160,000/YR, based on experience.

This posting will automatically expire on Sept. 11, 2025.

We’re looking for energetic and ambitious colleagues who will roll up their sleeves and help make things happen. If you have most – but not all – of the listed skills and experience, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and/or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role. Your request will be reviewed in confidence. Informa is an Equal Opportunities Employer, and decisions are based on relevant qualifications and merit without discrimination on protected characteristics. See our site for full information.

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• Mid-Senior level

• Full-time

• Information Technology
• Industries:
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